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International Conference on Human-Centred Software Engineering

HCSE 2012: Human-Centered Software Engineering pp 94–111Cite as

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Agile User Experience Development in a Large Software Organization: Good Expertise but Limited Impact

Agile User Experience Development in a Large Software Organization: Good Expertise but Limited Impact

  • Kati Kuusinen19,
  • Tommi Mikkonen19 &
  • Santtu Pakarinen19 
  • Conference paper
  • 3586 Accesses

  • 22 Citations

Part of the Lecture Notes in Computer Science book series (LNPSE,volume 7623)

Abstract

While Agile methods were originally introduced for small, tightly coupled teams, leaner ways of working are becoming a practical method to run entire enterprises. As the emphasis of user experience work has inherently been on the early phases before starting the development, it also needs to be adapted to the Agile way of working. To improve the current practices in Agile user experience work, we determined the present state of a multi-continental software development organization that already had a functioning user experience team. In this paper, we describe the most prevalent issues regarding the interaction of user experience design and software development activities, and suggest improvements to fix those. Most of the observed problems were related to communication issues and to the service mode of the user experience team. The user experience team was operating between management and development organizations trying to adapt to the dissimilar practices of both the disciplines.

Keywords

  • User experience (UX)
  • Agile development
  • human-centered design (HCD)
  • human-computer interaction (HCI)

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Author information

Authors and Affiliations

  1. Tampere University of Technology, Tampere, Finland

    Kati Kuusinen, Tommi Mikkonen & Santtu Pakarinen

Authors
  1. Kati Kuusinen
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  2. Tommi Mikkonen
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  3. Santtu Pakarinen
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Editor information

Editors and Affiliations

  1. IRIT, Université Paul Sabatier, France

    Marco Winckler

  2. Computer Science Department, University of Rostock, Albert-Einstein-Str. 21, D-18051, Rostock, Germany

    Peter Forbrig

  3. ICS-IRIT, University Paul Sabatier, 118 route de Narbonne, 31062, Toulouse Cedex 9, France

    Regina Bernhaupt

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Kuusinen, K., Mikkonen, T., Pakarinen, S. (2012). Agile User Experience Development in a Large Software Organization: Good Expertise but Limited Impact. In: Winckler, M., Forbrig, P., Bernhaupt, R. (eds) Human-Centered Software Engineering. HCSE 2012. Lecture Notes in Computer Science, vol 7623. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-34347-6_6

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  • DOI: https://doi.org/10.1007/978-3-642-34347-6_6

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  • Print ISBN: 978-3-642-34346-9

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