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Planning Business Process Management Implementation by a Human Resources Development Support Initiative

  • Cristian Olariu
  • Alexandru Canda
  • Anca Draghici
  • Tomislav Rozman
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 195)

Abstract

Through this article we intent to demonstrate how a qualification and certification program, as CertiBPM, developed and implemented with the support of European Certification and Qualification Association (ECQA), can be use for the Human Resources Development in the field of Business Process Management. The described initiative has been tested, validated and successfully implemented on Romanian market (especially in West and Bucharest Regions). After a brief description of the proposed training and certification program, there will be shown the training needs (marketing research results) collected from employees from Romanian companies from different industrial sectors. In the third part, there will be describe the e-learning facilities correlated with the design skill card and the ECQA guidelines for training and certification. Finally, some conclusions and lessons learned will complete the article. The presented paper is linked with the research activities of the project: CertiBPM - Certified Business Process Manager LLP-LdV/TOI/10/RO/010, founded with support from the European Commission. This paper and its communication reflect the views only of the authors, and the Commission cannot be held responsible for any use, which may be made of the information contained therein.

Keywords

Business Process Management (BPM) Marketing Survey Training Certification Human Resources e-Learning 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Cristian Olariu
    • 1
  • Alexandru Canda
    • 1
  • Anca Draghici
    • 1
  • Tomislav Rozman
    • 2
  1. 1.“Politehnica” University of TimisoaraTimisoaraRomania
  2. 2.BICERO d.o.o MariborMariborSlovenia

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