The Understanding of ICTs in Public Sector and Its Impact on Governance

  • Arild Jansen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7443)


The visions and goals for the use of ICTs in public sector are huge, both related to efficiency, effectiveness and for strengthening democratic functions. The realisation of such diverse set of goals requires a broad range of means and measures. However, do the managers really understand the many functions and roles ICTs have and how they should be governed? This paper discusses what functions that ICTs have in the public sector, and analyses existing ICT governance approaches in the Norwegian government. Our findings do indicate that there exist a mismatch between the functions implicit in the objectives that are stated for eGovernment and the way ICTs are governed. This mismatch, can, at least partly, be attributed to an inadequate understanding of ICTs and its many functions.


eGovernment ICT Governance ICT management organisational functions 


  1. Bratteteig, T.: A Scandinavian Perspective on Systems Development. PHD PHD University of Oslo (2004)Google Scholar
  2. Crowston, K., Malone, T.W.: Information technology and work organization. In: Handbook of Human-Computer Interaction. Elsevier, M. Helander Amsterdam (1988)Google Scholar
  3. Dahlbom, B., Mathiassen, L.: Computers in Context. The philosophy and Practice of Systems design. NCC Blackwell, Cambridge (1992)Google Scholar
  4. EU. eGovernment EconomicsProject (eGEP) Measurement Framework. DG Information Society and Media. Bruxelles, European Commision. FinalVersion (May 15, 2006) Google Scholar
  5. Grönlund, Å.: It’s the Economy Stupid - Why the Swedish e-Government Action Plan will not Deliver Better Government, and How it Could. International Journal of Public Information Systems (2), 61–75 (2009)Google Scholar
  6. Hanseth, O., Lyytinen, K.: Design theory for dynamic complexity in Information Infrastructures: the case of building Internet. Journal of Information Technology 25 (2010)Google Scholar
  7. Heeks, R.: Implementing and Managing eGovernment. An International text. Sage Publications, London (2006)Google Scholar
  8. Hirschheim, R.: Office automation - a social and organizational perspective. Wiley (1986)Google Scholar
  9. Jansen, A.: Fra Emma til MinSide. IKT som styrbart redskap eller drivkraft for endring. Elektronisk forvaltning på Norsk. A. Jansen and D. W. Schartum. Bergen, Fagbokforlaget, 1, 63–89 (2006)Google Scholar
  10. Jansen, A., Berg-Jacobsen, I.: Styring av den elektroniske forvaltning i Norge - en tilstandsrapport. Unipub, Oslo, Norway (2011)Google Scholar
  11. Kling, R.: Defining the boundaries of computing across complex organizations. In: Boland Jr., R.J., Hirschheim, R.A. (eds.) Critical Issues in Information Systems Research, ch. 13. John Wiley & Sons (1987)Google Scholar
  12. Kling, R., Scacchi, W.: The Web of Computing: Computing Technology as Social Organization. Academic Press, New York (1982)Google Scholar
  13. Orlikowski, W.: Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations. Organizational Science 11(4), 404–428 (2000)CrossRefGoogle Scholar
  14. Orlikowski, W., Robey, D.: Information Technology and the Struicturing og Organizations. Information System Research 2(2), 143–169 (1991)CrossRefGoogle Scholar
  15. Orlikowski, W.J., Iacono, C.S.: Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact. Information Systems Research 12(2), 121–134 (2001)CrossRefGoogle Scholar
  16. Orlikowski, W.J., Robey, D.: Information Technology and the Structuring of Organizations. Information Systems Research 2(2), 143–169 (1991)CrossRefGoogle Scholar
  17. Ritchie, B., Brindley, C.: ICT Adoption by SMEs: Implications for Relationships and Management. New Technology, Work and Employment 20(3), 205–217 (2005)CrossRefGoogle Scholar
  18. Star, S.L., Ruhleder, K.: Steps toward an Ecology of Infrastructure: Design and Access for Large Information Spaces. Information Systems Research 7(1), 111–133 (1996)CrossRefGoogle Scholar
  19. Wimmer, M.A.: Integrated service modelling for online one-stop government. Electronic Markets 12(3), 149–156 (2002)MathSciNetCrossRefGoogle Scholar
  20. Zuboff, S.: In the Age of the Smart Machine: The Future of Work and Power. BasicBooks, New York (1988)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2012

Authors and Affiliations

  • Arild Jansen
    • 1
  1. 1.Section for eGovernment, Department for Private LawUniversity of OsloNorway

Personalised recommendations