Dealing with Critical IS Research: Artifacts, Drifts, Electronic Panopticon and Illusions of Empowerment

Chapter
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 1)

Abstract

The chapter explores the diversity of topics, views and perspectives focused on the relationship between information systems (IS) and control, from a critical perspective. The work reflects upon the framework of Critical IS Research and its relation to Foucaultian approach and IS practice, informing the discussion on the ways IS and managerial Discourses framing the organizational reality. For this purpose, a case study of call centre outsourced industry is presented. We have explained how the overlapping between “electronic panopticon” and “commitment practices” used by management becomes a powerful tool for exerting influence and control in the sense of self-discipline and self-regulation. From this point of view, these tools are merely illusions of empowerment, representing only an apparent departure from traditional form of control, reiterating the idea of technological Discourse as a means of manipulation.

Keywords

Artifacts Drifts Control Electronic panopticon Critical Call centre 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.Department of EconomicsSecond University of NaplesCapuaItaly

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