11:00 Quality Management: QM

  • Bogdan Lent


Project quality reflects the degree of requirements’ accomplishment. In most cases it is aligned with the company quality standards like CMMI, Six Sigma, ITIL (ISO 20000), BOOTSRTAP, SPICE and international ISO and national (e.g. DIN) standards. Internal quality management is effectively supported by the external quality control. The Demings’ 14 areas of quality aspects bound in Total Quality Control lead to purposeful Project Quality Management System.

Team assessment and benchmarking are useful techniques in quality evaluation.

Examples of Templates, Checklists and Bibliography close the Chapter.

Quick look at the beginning of the Chapter that gives cornerstone assessment of the process is presented here.


Team Member Project Management Project Team Periodical Control Quality Management System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Bogdan Lent
    • 1
  1. 1.Bern University of Applied SciencesBernSwitzerland

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