LISS 2012 pp 691-700 | Cite as

Customer Evaluation Model Based on the Catering Industry’s Supply Chain Ecosystem

  • Rui Chai
  • Juanqiong Gou
  • Guguan Shen
Conference paper


With the transferring from the state of small scale and decentralization to the state of branding and chaining, Chinese catering industry is more competitive, which intensifies the evolution of industry ecosystem and business development model rapidly. Catering supply chain management services is gradually specialized, and faced with many problems in corporate positioning, business model options and external operations. This paper analyzes the characteristics and evolution path of various types of catering enterprises. The catering industry supply chain ecosystem is designed based on a lot of investigation, which classified related catering enterprises and their relationships. The evaluation models of the catering industry supply chain service providers and customers are established. A case study is presented to illustrate the model application in the design of business model of a supply chain provider.


Customer evaluation Catering industry Supply chain Ecosystem 


  1. 1.
    Iansiti M, Levien R (2004) The keystone advantage: what the new dynamics of business ecosystems mean for strategy, innovation, and sustainability. Harvard Business School Press, Boston, Massachusetts, America, pp 45–189Google Scholar
  2. 2.
    Adizes I (1979) Organizational passages: diagnosing and treating life cycle problem of organization. Organ Dyn 8(Summer):2–25Google Scholar
  3. 3.
    Kemal A. Delie, Umeshwar Dayal (2002) The rise of the intelligent enterprise. ACM Ubiquity Issue 45, 31 Dec 2002–6 Jan 2003Google Scholar
  4. 4.
    Mauboussin MJ (2005) The ecosystem edge. Legg Mason Cap Manag 7:1–11Google Scholar
  5. 5.
    Barkema HG, Baum JAC, Mannix EA (2002) Management challenges in a new time. Acad Manage J 45:916–930CrossRefGoogle Scholar
  6. 6.
    Bryson N (1996) Group decision—making and analytic hierarchy process: exploring the consensus—relevant information content. Comput Oper Res 23(1):27–35CrossRefGoogle Scholar
  7. 7.
    Baoqun Fan (2005) Competitive mode based business ecosystem and its inspiration [J]. Bus Econ Adm 17(11):3–7Google Scholar
  8. 8.
    Guozhu Du, Botao Wang (2007) A comparative study on business ecosystem and biological ecosystem [J]. J Beijing Univ Posts Telecommun (Social Sciences Edition) 9(5):34–38Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.School of Economics and ManagementBeijing Jiaotong UniversityBeijingChina

Personalised recommendations