LISS 2012 pp 569-576 | Cite as

The Impacts of Network Competence, Knowledge Sharing on Service Innovation Performance: Moderating Role of Relationship Quality

Conference paper

Abstract

This research contributes to existing literature by examining how network competence (NC), knowledge sharing (KS) and relationship quality (RQ) affect service innovation performance (SIP). The sample used in this empirical research is drawn from the Pearl River Delta of China. The results show that: (1) Enterprise’s network competence has a distinct positive impact on SIP; (2) Knowledge sharing partially mediates the effect of network competence on SIP. (3) Relationship quality positively moderates the effect of network competence on knowledge sharing, and the effect of knowledge sharing on SIP. (4) Relationship quality does not positively moderate the effect of network competence on SIP. These results enrich current understanding of the relationships among network competence, knowledge sharing, relationship quality and service innovation performance.

Keywords

Service Innovation (SI) Service Innovation Performance (SIP) Network Competence (NC) Relationship Quality (RQ) Knowledge Sharing (KS). 

Notes

Acknowledgment

This research is supported by the National Natural Science Foundation of China (No. 70872030 & No. 71090403/71090400).

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.School of Business AdministrationSouth China University of TechnologyGuangdongP.R. China

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