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The Impacts of Network Competence, Knowledge Sharing on Service Innovation Performance: Moderating Role of Relationship Quality

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LISS 2012

Abstract

This research contributes to existing literature by examining how network competence (NC), knowledge sharing (KS) and relationship quality (RQ) affect service innovation performance (SIP). The sample used in this empirical research is drawn from the Pearl River Delta of China. The results show that: (1) Enterprise’s network competence has a distinct positive impact on SIP; (2) Knowledge sharing partially mediates the effect of network competence on SIP. (3) Relationship quality positively moderates the effect of network competence on knowledge sharing, and the effect of knowledge sharing on SIP. (4) Relationship quality does not positively moderate the effect of network competence on SIP. These results enrich current understanding of the relationships among network competence, knowledge sharing, relationship quality and service innovation performance.

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Acknowledgment

This research is supported by the National Natural Science Foundation of China (No. 70872030 & No. 71090403/71090400).

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Authors and Affiliations

  1. School of Business Administration, South China University of Technology, Guangdong, 510640, P.R. China

    Zhaoquan Jian & Chen Wang

Authors
  1. Zhaoquan Jian
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  2. Chen Wang
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Corresponding author

Correspondence to Zhaoquan Jian .

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Editors and Affiliations

  1. Beijing Jiaotong University, Beijing, 100044, China, People's Republic

    Zhenji Zhang

  2. , Department of information Management, Beijing Jiaotong University, 3 Shangyuancun, Xizhimenwai, Beijing, 100044, China, People's Republic

    Runtong Zhang

  3. , School of Economics and Management, Beijing Jiaotong University, Haidian District, Beijing, 100044, China, People's Republic

    Juliang Zhang

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Jian, Z., Wang, C. (2013). The Impacts of Network Competence, Knowledge Sharing on Service Innovation Performance: Moderating Role of Relationship Quality. In: Zhang, Z., Zhang, R., Zhang, J. (eds) LISS 2012. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32054-5_80

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