LISS 2012 pp 805-810 | Cite as

Research on Customer Classification of Beijing-Tianjin Passenger Dedicated Line Based on Customer Value

Conference paper


With the increasing competition between various transportation modes, it is a trend for the Passenger Dedicated Line enterprise to pay close attention to the relationship with customers and to implement the Customer Relationship Management (CRM). This paper builds a customer classification model for Passenger Dedicated Line based on customer value and conducts empirical researches of customer classification of Beijing-Tianjin Passenger Dedicated Line.


Passenger dedicated line Marketing Customer value Customer classification 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.School of Traffic and TransportationBeijing Jiaotong UniversityBeijingPeople’s Republic of China

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