E-Government Adoption: A Conceptual Demarcation

  • Rahmath Safeena
  • Abdullah Kammani
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 177)


The Information and Communication Technologies (ICT) are being increasingly used by various governments to deliver their services at the locations convenient to its citizens. E-government is a kind of governmental administration which is based on ICT Services. The essence of e-government is using information technology to break the boundary of administrative organizations, and build up a virtual electronic government. E-government initiatives are common in most countries as they promise a transparent, citizen-centric government and reduce operational cost. Emerging with E-government, theories and practices of public administration have stepped into a new knowledge era. E-government presents a tremendous impetus to move forward with higher quality, cost-effective, government services and a better relationship between citizens and government. This paper discusses the different issues, challenges, adoption factors for e-government implementation and, presents a conceptual demarcation on these factors.


e-government definitions services adoption factors challenges 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Kumar, V., Mukerji, B., Butt, I., Persaud, A.: Factors for Successful e-Government Adoption: a Conceptual Framework. The Electronic Journal of e-Government 5, 63–76 (2007)Google Scholar
  2. 2.
    Luk, S.C.Y.: The Impact of E-government in Greater China: Case Studies of Hong Kong, Taiwan, and Singapore. Presented at the 17th Biennial Conference of the Asian Studies Association, Australia (July 2008)Google Scholar
  3. 3.
    Ghapanchi, A., Albadvi, A., Zarei, B.: A framework for e-government planning and implementation. An International Journal Electronic Government 5, 71–90 (2008)CrossRefGoogle Scholar
  4. 4.
    Metaxiotis, K., Psarras, J.: A conceptual analysis of knowledge management in e-government. An International Journal Electronic Government 2, 77–86 (2005)CrossRefGoogle Scholar
  5. 5.
    Koh, C., Ryan, S., Prybutok, V.: Creating Value Through Managing Knowledge in an E-Government to Constituency(g2c) Environment. Journal of Computer lnformation System 45, 32–41 (2005)Google Scholar
  6. 6.
    Groznik, A., Kovacic, A., Trkman, P.: The Role of Business Renovation and Information in E-Government. Journal of Computer lnformation System, 81–89 (2008)Google Scholar
  7. 7.
    Grundén, K.: A Social Perspective on Implementation of e-Government - a Longitudinal Study at the County Administration of Sweden. Electronic Journal of e-Government 7, 65–76 (2009)Google Scholar
  8. 8.
    Calista, D., Melitski, J.: e-Government and E-governance: Converging Constructs of Public Sector Information and Communications Technologies. Public Administration Quarterly 31 (2007)Google Scholar
  9. 9.
    Holzer, M., Melitski, J., Rho, S.-Y., Schwester, R.: Restoring Trust in Government: The Potential of Digital Citizen Participation, Washington, DC. IBM Endowment for the Business of Government (2004)Google Scholar
  10. 10.
    Schwester, R.: Examining the Barriers to e-Government Adoption. Electronic Journal of e-Government 7, 113–122 (2009)Google Scholar
  11. 11.
    Moon, M.: The Evolution of E-Government Among Municipalities: Rhetoric or Reality? Public Administration Review 62, 424–433 (2002)CrossRefGoogle Scholar
  12. 12.
    Alshehri, M., Drew, S., Alfarraj, O.: A Comprehensive Analysis of E-Government Services Adoption in Saudi Arbaia: Obstacles and Challenges. International Journal of Advanced Computer Science and Applications 3 (2012)Google Scholar
  13. 13.
    Bwalya, K.: Factors Affecting Adoption of E-Government in Zambia. The Electronic Journal on Information Systems in Developing Countries 38, 1–13 (2009)Google Scholar
  14. 14.
    Coleman, S.: African e-Governance – Opportunities and Challenges. Oxford University Press, University of Oxford (2006)Google Scholar
  15. 15.
    Fang, Z.: E-Government in Digital Era: Concept, Practice, and Development. International Journal of the Computer, The Internet and Management 10, 1–22 (2002)Google Scholar
  16. 16.
    InfoDev and CDT: The E-government Handbook for Developing Countries. InfoDev and the Center for Democracy & Technology (2002)Google Scholar
  17. 17.
    Wangpipatwong, S.: Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand. International Journal of Electronic Government Research 5, 19–35 (2009)CrossRefGoogle Scholar
  18. 18.
    Kumar, V., Mukerji, B., Butt, I., Persaud, A.: Factors for Successful e-Government Adoption: a Conceptual Framework. The Electronic Journal of e-Government 5, 63–76 (2007)Google Scholar
  19. 19.
    Muir, A., Oppenheim, C.: National Information Policy developments worldwide in electronic government. Journal of Information Science 28, 173–186 (2002)CrossRefGoogle Scholar
  20. 20.
    Kefallinos, D., Lambrou, M., Sykas, E.: An Extended Risk Assessment Model for Secure E-Government Projects. International Journal of Electronic Government Research 5, 72–92 (2009)CrossRefGoogle Scholar
  21. 21.
    Akesson, M., Skalen, P., Edvardsson, B.: E-government and service orientation: gaps between theory and practice. International Journal of Public Sector Management 21, 74–92 (2008)CrossRefGoogle Scholar
  22. 22.
    Commission of the European Communities: The Role of eGovernment for Europe’s Future. Communication No. 567, The Commission, Brussels (2003)Google Scholar
  23. 23.
    Sridhar, S.: E-Government - a Proactive Participant for E-Learning in Higher Education. Journal of American Academy of Business 7, 258–268 (2005)Google Scholar
  24. 24.
    Gronlund, A.: Introduction. Electronic Government: Design, Applications & Management. Idea Group Publishing, PA (2001)Google Scholar
  25. 25.
    Phang, C., Sutano, J., Li, Y., Kankanhalli, A.: Senior Citizens. In: Phang, C., Sutano, J., Li, Y., Kankanhalli, A. (eds.) Presented at the Adoption of E-Government: In Quest of the Antecedents of Perceived Usefulness, Hawaii (2005)Google Scholar
  26. 26.
    Turban, E., King, J., Lee, M., Warkentin, M., Chung, H.: Electronic Commerce 2002: A Managerial Perspective. Prentice Hall, Upper Saddle River (2002)Google Scholar
  27. 27.
    Baum, C., Di Maio, A., Caldwell, F.: What Is E-Government? Gartner’s Definitions (2000)Google Scholar
  28. 28.
    Bhattacherjee, A.: Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly 25, 351–370 (2001)CrossRefGoogle Scholar
  29. 29.
    Limayem, M., Hirt, S., Cheung, C.M.: Habit in the Context of Is Continuance: Theory Extension and Scale Development. Presented at the 11th European Conference on Information Systems (2003)Google Scholar
  30. 30.
    DeLone, W., McLean, E.: Information Systems Success: The Quest for the Dependent Variable. Information Systems Research 3, 60–95 (1992)CrossRefGoogle Scholar
  31. 31.
    Bailey, J., Pearson, S.: Developing a Tool for Measuring and Analyzing Computer User Satisfaction. Management Science 29, 530–545 (1983)CrossRefGoogle Scholar
  32. 32.
    Doll, W., Torkzadeh, G.: The Measurement of End-User Computing Satisfaction. MIS Quarterly 12, 259–274 (1988)CrossRefGoogle Scholar
  33. 33.
    Wang, R., Strong, D.: Beyond Accuracy: What Data Quality Means to Data Consumers. Journal of Management Information Systems 12, 5–34 (1996)MATHGoogle Scholar
  34. 34.
    Parasuraman, A., Zeithaml, V.A., Berry, L.: SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing 64, 12–40 (1988)Google Scholar
  35. 35.
    Choudrie, J., Dwivedi, Y.: A Survey of Citizens Adoption and Awareness of E-Government Initiatives, the Government Gateway: A United Kingdom Perspective. Brunel University, West London (2005)Google Scholar
  36. 36.
    Warkentin, M., Gefen, D., Pavlou, P., Rose, G.: Encouraging Citizen Adoption of e-Government by Building Trust. Electronic Markets 12, 157–162 (2002)CrossRefGoogle Scholar
  37. 37.
    Alomari, M.K., Woods, P., Sandhu, K.: Predictors for E-government Adoption in Jordan: Deployment of an Empirical Evaluation Based on a Citizen-centric Approach. Information Technology & People 25 (2012)Google Scholar
  38. 38.
    Deltor, B., Hupfer, M.E.: Internal Factors Affecting the Adoption and Use of Government Websites. An International Journal Electronic Government 7 (2010)Google Scholar
  39. 39.
    Chan, F., Thong, J., Venkatesh, V., Brown, S., Hu, P.J., Tam, K.: Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology. Journal of the Association for Information Systems 11, 519–549 (2010)Google Scholar
  40. 40.
    Rokhman, A.: E-Government Adoption in Developing Countries; the Case of Indonesia. Journal of Emerging Trends in Computing and Information Sciences 2, 228–236 (2011)Google Scholar
  41. 41.
    Gilbert, D., Balestrini, P.: Barriers and Benefits in the Adoption of E-Government. International Journal of Public Sector Management 17, 286–301 (2004)CrossRefGoogle Scholar
  42. 42.
    Carter, L., Bélanger, F.: The Utilisation of E-Government Services: Citizen Trust, Innovation and Acceptance Factors. Information Systems Journal 15, 5–25 (2005)CrossRefGoogle Scholar
  43. 43.
    Andersen, K.V.: e-Government: Five Key Challenges for Management. The Electronic Journal of e-Government 4, 1–8 (2006)Google Scholar
  44. 44.
    Azab, N., Kamel, S., Dafoulas, G.: A Suggested Framework for Assessing Electronic Government Readiness in Egypt. Electronic Journal of e-Government 7, 11–28 (2009)Google Scholar
  45. 45.
    Smith, S., Jamieson, R.: Determining Key Factors in E-Government Information System Security. Information Systems Management 23, 23–32 (2006)CrossRefGoogle Scholar
  46. 46.
    Pitt, L., Watson, R., Kavan, C.: Service Quality: A Measure of Information Systems Effectiveness. MIS Quarterly 19, 173–185 (1995)CrossRefGoogle Scholar
  47. 47.
    Reichheld, F., Markey, R., Hopton, C.: E-Customer Loyalty – Applying the Traditional Rules of Business for Online Success. European Business Journal 12, 173–179 (2000)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.College of Computers and Information TechnologyTaif UniversityTaifSaudi Arabia

Personalised recommendations