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Service Levels for SAP on Cloud

  • Michael Missbach
  • Josef Stelzel
  • Cameron Gardiner
  • George Anderson
  • Mark Tempes
Chapter
Part of the Management for Professionals book series (MANAGPROF)

Abstract

“The electricity has to be of good quality” – in the early days of electrification when customers didn’t have experience with this new technology the city council of a German village wrote this sentence in the contract with a utility company. This is quite similar to the definitions in many service level agreements for SAP solutions on public and private clouds.

Keywords

Resource Consumption Service Level Agreement Cloud Provider Cloud Service Provider Cloud Infrastructure 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Michael Missbach
    • 1
  • Josef Stelzel
    • 2
  • Cameron Gardiner
    • 3
  • George Anderson
    • 4
  • Mark Tempes
    • 5
  1. 1.SAP Competence CenterCisco SystemsWalldorfGermany
  2. 2.LeimenGermany
  3. 3.TokyoJapan
  4. 4.CypressUSA
  5. 5.CarnegieAustralia

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