Integrating Ordinary Users into Process Management: Towards Implementing Bottom-Up, People-Centric BPM

  • Michael Prilla
  • Alexander Nolte
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 113)


Despite its increasing success in organizations, traditional BPM embodies a top-down approach performed by a small group of experts, limiting process stakeholders to part-time information providers, hindering proactive contributions. In this paper, we argue that BPM can benefit from being complemented with a bottom-up and people-centric strategy, allowing for interventions by process stakeholders. However, this cannot be realized by turning ordinary users into BPM or modeling experts. Instead, there is a need to find appropriate means to engage these people into BPM, process development and modeling. In this paper, we present two explorative empirical studies exploring such means. As a result of analyzing these studies, we present five proposals towards the implementation of stakeholder involvement. Our work does not want to replace existing BPM procedures, but to complement them. Thus, it is a starting point for further research and as an opportunity to join forces with other researchers pursuing similar goals.


Modeling Language Business Process Management Stakeholder Involvement Modeling Expert Ordinary User 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Michael Prilla
    • 1
  • Alexander Nolte
    • 1
  1. 1.Department Information and Technology Management, Institute for Applied Work ScienceUniversity of BochumGermany

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