Entropy- and Ontology-Based E-Services Proposing Approach

  • Luka Pavlič
  • Marjan Heričko
  • Vili Podgorelec
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 172)


E-services have significantly changed the way of doing business in recent years. We can, however, observe poor use of these services. There is a large gap between supply and actual e-services usage. This is why we started a project to provide an environment that will encourage the use of e-services. In the paper we propose an idea of intelligent e-services platform. In addition to established possibilities of searching (e.g. keyword searching, manual classified knowledge browsing), we also propose our own original approach. The ontology and algorithm for proposing appropriate e-services are described in the paper. We use expert knowledge in form of question-answer pairs. It is used by the algorithm to dynamically guide a dialog with user. Intelligently selected sequence of questions is used to suggest the e-service that could help user at a given situation. Ontologies and semantic web technologies are used heavily therefore.


Resource Description Framework Computational Linguistics Knowledge Asset North American Chapter Business Consumer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Luka Pavlič
    • 1
  • Marjan Heričko
    • 1
  • Vili Podgorelec
    • 1
  1. 1.Faculty of Electrical Engineering and Computer Science, Institute of InformaticsUniversity of MariborMariborSlovenia

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