The Influence of System Interface, Training Content and It Trust on ERP Learning Utilization: A Research Proposal
This paper examines the factors that affect the use of enterprise resource planning (ERP) systems in an e-commerce environment after they have been adopted. The model presented here extends the technology acceptance model (TAM) to examine how IT trust, training content, and the quality of the system interface influence the extent to which knowledge about using an ERP system is applied after it has been learnt during a training program. The model extends research on ERP utilization by proposing a set of variables which have not been explored in depth in studies on the use of ERP systems, especially in the context of e- commerce.
KeywordsIT trust system interface system utilization training content
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