The Right Knowledge Management Strategy for Engineering Analysis SME: A Case Study

  • Christophe Chevalier
  • Franck Pourroy
  • François Villeneuve
  • Alex Du Pasquier
Part of the Lecture Notes in Production Engineering book series (LNPE)

Abstract

The aims were firstly to identify major problems within a calculation and analysis SME and then to determine the adequate Knowledge Management Strategy. A participant observation was performed for a tem month period within an engineering analysis SME, making a census of usual and unusual problems met by engineers during their daily activities. A keyword characterization grid for engineer’s problems was performed. Through census prioritization and anecdote characterization three families of problems were identified: perpetual training, electronic-paper-document-mail classification and engineering activities support. The results justify a Knowledge Management implementation, highlight the importance of the turnover factor, and lead to recommending a codification strategy.

Keywords

Knowledge Management Strategy Codification Personalization High Turnover SME Characterization Engineer Problems 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Christophe Chevalier
    • 1
    • 2
  • Franck Pourroy
    • 1
  • François Villeneuve
    • 1
  • Alex Du Pasquier
    • 2
  1. 1.G-SCOP LaboratoryPolytechnic Institute of GrenobleGrenobleFrance
  2. 2.ANTECIMVarces-Allières-et-RissetFrance

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