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A Conceptual Model for Assessing the Benefits of Software as a Service from Different Perspectives

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Book cover Business Information Systems (BIS 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 117))

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Abstract

Software as a Service (SaaS) has been introduced as an innovative way of software provisioning through which Web-based application is delivered as a service. Yet, SaaS model is still immature in concept and little is known about the perceptions of users and providers when understanding benefits of SaaS. For this reason, the paper explores SaaS benefits for Small and Medium Sized Enterprises (SMEs) from the perspective of providers, users during the SaaS life cycle. A conceptual model is developed and tested in a case study. Users and provider have different perceptions on the benefits of SaaS and the benefits are dependent on the maturity. Our findings show that the conceptual model can help to overcome differences in opinion about SaaS benefits at different phases of SaaS life cycle. Promised, perceived, and actual benefits might be different. The conceptual model ought to provide better structural definitions of SaaS benefits although we suggest further research to enrich the model structure by incorporating different aspects of decisions upon the benefits.

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Authors and Affiliations

  1. Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands

    Anisah Herdiyanti Prabowo, Marijn Janssen & Joseph Barjis

  2. Institut Teknologi Sepuluh Nopember, Sukolilo, 60111, Surabaya, Indonesia

    Anisah Herdiyanti Prabowo

Authors
  1. Anisah Herdiyanti Prabowo
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  2. Marijn Janssen
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  3. Joseph Barjis
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Editor information

Editors and Affiliations

  1. Poznań University of Economics, Poznań, Poland

    Witold Abramowicz

  2. Vilnius University, Kaunas, Lithuania

    Dalia Kriksciuniene  & Virgilijus Sakalauskas  & 

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Prabowo, A.H., Janssen, M., Barjis, J. (2012). A Conceptual Model for Assessing the Benefits of Software as a Service from Different Perspectives. In: Abramowicz, W., Kriksciuniene, D., Sakalauskas, V. (eds) Business Information Systems. BIS 2012. Lecture Notes in Business Information Processing, vol 117. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30359-3_10

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  • DOI: https://doi.org/10.1007/978-3-642-30359-3_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30358-6

  • Online ISBN: 978-3-642-30359-3

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