Process Performance

  • Wolfgang W. Osterhage


Process performance to be discussed in the present performance context does not refer to the classical approaches regarding, for example, work flow optimisation in companies, primarily also not the advantages of synergy effects or a measurement using the “Balanced Score Card”, but is treated as a by-product of system and application optimisation as elaborated so far.


Business Process Acceptance Criterion Work Instruction Training Document Process Documentation 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.Wachtberg-NiederbachemGermany

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