Using a Hybrid MCDM Model Combining Fuzzy DEMATEL Technique to Examine the Job Stress of Coach Driver

  • Chui-Hua Liu
  • Gwo-Hshiung Tzeng
  • Ming-Huei Lee
  • Hao-Lin Tseng
  • Po-Yan Lee
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 16)


In the competitive travel-transport field of coach tourism, coach drivers are far more commercially sensitive and susceptible to job stress than common bus drivers or professional drivers. However, few studies have discussed this issue or proposed strategies for alleviating job stress for coach drivers. The purpose of this study is to address the problem of job stress, using fuzzy MCDM (multiple criteria decision making) to examine the relationships between the various aspects of coach driver job stress and, ultimately, to suggest an optimal improvement plan according to the network relationship map (NRM).


Corporate Social Responsibility Program Professional Driver Fuzzy MCDM Fuzzy DEMATEL Unpublished Master Thesis 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Chui-Hua Liu
    • 1
  • Gwo-Hshiung Tzeng
    • 2
    • 3
  • Ming-Huei Lee
    • 4
  • Hao-Lin Tseng
    • 5
  • Po-Yan Lee
    • 6
  1. 1.Department of Tourism & HospitalityKainan UniversityLuchu ShiangTaiwan
  2. 2.Institute of Project ManagementKainan UniversityLuchuTaiwan
  3. 3.Institute of Management of TechnologyNational Chiao Tung UniversityHsinchuTaiwan
  4. 4.Department of Leisure ManagementTaiwan Hospitality & Tourism CollegeHualienTaiwan
  5. 5.Institute of Logistics and Shipping ManagementKainan UniversityLuchu ShiangTaiwan
  6. 6.IMBA Candidate, Schulich School of BusinessYork UniversityTorontoCanada

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