Service Quality Comprehensive Evaluation and Research of Community Service Industry

Conference paper
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 158)

Abstract

This paper established hierarchy structure model of community service industry service quality comprehensive evaluation, and with community chain supermarkets as example carried out comprehensive evaluation to service quality through community chain supermarket’s service environment, employee quality, the selling goods and after-sale service four aspects and certain indexes reflecting these aspects, to provide reference for improving service quality and adjusting operation strategy.

Keywords

Hierarchy analysis method Community service industry Community chain supermarket Service quality comprehensive evaluation 

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Copyright information

© Springer-Verlag GmbH Berlin Heidelberg 2012

Authors and Affiliations

  1. 1.College of ManagementTianjin Polytechnic UniversityTianjinChina

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