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A Virtual Selling Agent Which Is Proactive and Adaptive: Demonstration

  • Fabien Delecroix
  • Maxime Morge
  • Jean-Christophe Routier
Conference paper
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 155)

Abstract

In this demonstration, we bring the online selling process closer to the customer experience in a retailing store. For this purpose, we demonstrate a virtual selling agent that is proactive and adaptive. Our proactive dialogical agent initiates the dialogue and drives the inquiring process for collecting information in order to make relevant proposals. Moreover, we will see that our virtual seller is adaptive since she is able to adjust her behaviour according to the buyer profile.

Keywords

Marketing Strategy Retailing Store Customer Experience Agent Architecture Agent Platform 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    Delecroix, F., Morge, M., Routier, J.C.: A virtual selling agent which is proactive and adaptive. In: Demazeau, Y., et al. (eds.) Advances on PAAMS. AISC, vol. 155, pp. 233–236. Springer, Heidelberg (2012)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Fabien Delecroix
    • 1
  • Maxime Morge
    • 1
  • Jean-Christophe Routier
    • 1
  1. 1.SMAC teamLaboratoire d’Informatique Fondamentale de LilleVilleneuve d’Ascq cedexFrance

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