Stress Monitoring in Conflict Resolution Situations

  • Davide Carneiro
  • José Carlos Castillo Montotya
  • Paulo Novais
  • Antonio Fernández-Caballero
  • José Neves
  • María Teresa López Bonal
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 153)

Abstract

Online Dispute Resolution is steadily growing to become the major alternative to litigation in court. In fact, given the characteristics of current disputes, technology-based conflict resolution may be a quite efficient approach. However, in this shift of paradigm, there are also threats that should be considered. Specifically, in this paper we deal with the problem of the lack of important context information when parties communicate in a virtual setting. In that sense, we propose the addition of a monitoring framework capable of measuring the level of stress of the parties in a non-invasive way. This information will be used by the platform and the mediator throughout the complete conflict resolution process to adapt strategies in real-time, resulting in a context-aware and more efficient approach.

Keywords

Online Dispute Resolution Stress Monitoring Monitoring Framework 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Davide Carneiro
    • 1
  • José Carlos Castillo Montotya
    • 2
  • Paulo Novais
    • 1
  • Antonio Fernández-Caballero
    • 2
  • José Neves
    • 1
  • María Teresa López Bonal
    • 2
  1. 1.Department of Informatics/CCTCUniversity of MinhoBragaPortugal
  2. 2.Instituto de Investigación en Informática de Albacete (I3A)Universidad de Castilla-La ManchaAlbaceteSpain

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