• Mathias WeskeEmail author


The introductory chapter starts by scoping the area of business process management and by discussing the stakeholders involved in typical business process management projects. Key concepts are introduced and illustrated by concrete examples. The business process lifecycle is used to classify and relate challenges around business process management. Chapter 1 concludes with an overview of the rest of the textbook.


Business Process Knowledge Worker Business Process Management Business Process Model Process Instance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  1. 1.Hasso Plattner Institute (HPI)Universität PotsdamPotsdamGermany

Personalised recommendations