Advertisement

Performance Measurement in Business Process, Workflow and Human Resource Management

  • Apostolia Plakoutsi
  • Georgia Papadogianni
  • Michael Glykas
Part of the Studies in Computational Intelligence book series (SCI, volume 444)

Abstract

In today’s turbulent business environment companies aim to become more and more competitive in their effort to increase their profits. They concentrate on business processes efficiency and effectiveness.

Keywords

Business Process Human Resource Management Business Process Management Process Definition Business Process Modelling Notation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. (Addis et. al.)
    Addis, M., Ferris, J., Greenwood, M., Li, P., Marvin, D., Oinn, T., Wipat, A.: Experiences with e-science workflow specification and enactment in bioinformatics. In: Cox, S. (ed.) e-Science All Hands Meeting, pp. 459–466 (2003)Google Scholar
  2. (AGWL).
  3. (Allen et. al.)
    Allen, G., Davis, K., Dramlitsch, T., Goodale, T., Kelley, I., Lanfermann, G., Novotny, J., Radke, T., Rasul, K., Russell, M., Seidel, E., Wehrens, O.: The gridlab grid application toolkit. In: HPDC 2002: Proceedings of the 11th IEEE International Symposium on High Performance Distributed Computing HPDC-11 20002 (HPDC 2002), p. 411. IEEE Computer Society, Washington, DC (2002)Google Scholar
  4. (Andrews et. al.)
    Andrews, T., Curbera, F., Dholakia, H., Goland, Y., Klein, J., Leymann, F., Liu, K., Roller, D., Smith, D., Thatte, S., Trickovic, I., Weerawarana, S.: Business process execution language for web services version 1.1. BEA Systems, IBM, Microsoft, SAP, Siebel Systems, Tech. Rep. (2003), http://www-128.ibm.com/developerworks/library/specification/wsbpel/
  5. (ASKALON).
  6. (Balasubramanian et. al.)
    Balasubramanian, R., Babak, S., Churches, D., Cokelaer, T.: Geo600 online detector characterization system. Classical and Quantum Gravity 22, 4973 (2005), http://www.citebase.org/abstract?id=oai:arXiv.org:gr-qc/0504140
  7. (biztalk).
  8. (Boudreau et. al.)
    Boudreau, T., Glick, J., Spurlin, V.: NetBeans: The Definitive Guide. O’Reilly & Associates, Inc., Sebastopol (2002)Google Scholar
  9. (Bradley et. al.)
    Bradley, J., Brown, C., Carpenter, B., Chang, V., Crisp, J., Crouch, S., Roure, D.D., Newhouse, S., Li, G., Papay, J., Walker, C., Wookey, A.: The omii software distribution. In: All Hands Meeting 2006 (2006), pp. 748–753, http://eprints.ecs.soton.ac.uk/13407/
  10. (Brooks et. al.)
    Brooks, C., Lee, E., Liu, X., Neuendorffer, S., Zhao, H.Z. e. Y.: Heterogeneous concurrent modeling and design in java (volume 2: Ptolemy ii software architecture). EECS Dept., UC Berkeley, Tech. Rep. (July 22, 2005), http://chess.eecs.berkeley.edu/pubs/63.html
  11. (Buhler and Vidal).
    Buhler, P., Vidal, J.M.: Towards Adaptive Workflow Enactment Using Multiagent Systems. Journal of Information Technology and Management 6, 61–87 (2005)CrossRefGoogle Scholar
  12. (Buhler and Vidal (A)).
    Buhler, P., Vidal, J.M.: Enacting BPEL4WS specified workflows with multiagent systems. In: Proceedings of the Workshop on Web Services and Agent-Based Engineering (2004)Google Scholar
  13. (Buhler et. al.)
    Buhler, P., Vidal, J.M., Verhagen, H.: Adaptive Workflow = web services + agents. In: Proceedings of the First International Conference on Web Services, pp. 131–137 (2003)Google Scholar
  14. (Chen and van Aalst).
    Chen, Y., van Aalst: On scientific workflows. IEEE Computer Society’s Technical Committee for Scalable Computing (2007), http://citeseer.ist.psu.edu/plotkin03origins.html
  15. (Curcin et. al.)
    Curcin, V., Ghanem, M., Guo, Y., Rowe, A., He, W., Pei, H., Qiang, L., Li, Y.: It service infrastructure for integrative systems biology. In: SCC 2004: Proceedings of the 2004 IEEE International Conference on Services Computing, pp. 123–131. IEEE Computer Society, Washington, DC (2004)CrossRefGoogle Scholar
  16. (Ehler et. al.)
    Ehrler, L., Fleurke, M., Purvis, M.A., Savarimuthu, B.T.R.: AgentBased Workflow Management Systems(Wfmss): JBees - A Distributed and Adaptive WFMS with Monitoring and Controlling Capabilities. Journal of Information Systems and e-Business Management 4(1), 5–23 (2006)Google Scholar
  17. (Freefluo).
    Freefluo enactment engine (2008), http://freefluo.sourceforge.net
  18. (Ghanem et. al.)
    Ghanem, M., Curcin, V., Wendel, P., Guo, Y.: Building and using analytical workflows in discovery net. In: Dubitzky, W. (ed.) Data Mining on the Grid. John Wiley and Sons (2008)Google Scholar
  19. (Ghanem et. al. (A))
    Ghanem, M., Guo, Y., Lodhi, H., Zhang, Y.: Automatic scientific text classification using local patterns: KDD CUP 2002 (task 1). SIGKDD Explor. Newsl. 4(2), 95–96 (2002)CrossRefGoogle Scholar
  20. (Ghanem et. al. (B))
    Ghanem, M., Chortaras, A., Guo, Y.: Web Service programming for biomedical text mining. In: SIGIR Workshop on Search and Discovery in Bioinformatics Held in Conjunction with the 27th Annual International ACM SIGIR Conference, Sheffield, UK (July 2004), http://pubs.doc.ic.ac.uk/web-service-text-mining/
  21. (Glykas).
    Glykas, M.: Effort based performance measurement in business process management. Knowledge and Process Management 18(1), 10–33 (2011)CrossRefGoogle Scholar
  22. (Glykas and Valiris (A)).
    Gykas, M., Valiris, G.: Formal Methods in Object Oriented Business Modelling. The Journal of Systems and Software 48, 27–41 (1999)CrossRefGoogle Scholar
  23. (Glykas and Valiris (B)).
    Glykas, M., Valiris, G.: Management Science Semantics for Object Oriented Business Modelling in BPR. Information and Software Technology 40(8), 417–433 (1998)CrossRefGoogle Scholar
  24. (Glykas and Valiris (C)).
    Glykas, M., Valiris, G.: ARMA: A Multidisciplinary Approach to Business Process Redesign. Knowledge and Process Management 6(4), 213–226 (1999)CrossRefGoogle Scholar
  25. (Glykas and Xirogiannis).
    Glykas, M., Xirogiannis, G.: A soft knowledge modeling approach for geographically dispersed financial organizations. Soft Computing 9(8), 593 (2004)Google Scholar
  26. (Goderis et. al.)
    Goderis, A., Brooks, C., Altintas, I., Lee, E.A., Goble, C.: Heterogeneous composition of models of computation. EECS Department. University of California, Berkeley, Tech. Rep. UCB/EECS- 2007-139 (November 2007)Google Scholar
  27. (Goderis et. al. (A))
    Goderis, A., Brooks, C.H., Altintas, I., Lee, E.A., Goble, C.A.: Composing Different Models of Computation in Kepler and Ptolemy II. In: Shi, Y., van Albada, G.D., Dongarra, J., Sloot, P.M.A. (eds.) ICCS 2007. LNCS, vol. 4489, pp. 182–190. Springer, Heidelberg (2007)CrossRefGoogle Scholar
  28. (Guo et. al.)
    Guo, Y., Liu, J.G., Ghanem, M., Mish, K., Curcin, V., Haselwimmer, C., Sotiriou, D., Muraleetharan, K.K., Taylor, L.: Bridging the macro and micro: A computing intensive earthquake study using discovery net. In: SC 2005: Proceedings of the 2005 ACM/IEEE Conference on Supercomputing, p. 68. IEEE Computer Society, Washington, DC (2005)Google Scholar
  29. (Guo et. al.)
    Guo, L., Robertson, D., Chen-Burger, Y.-H.: Enacting the Distributed Business Workflows Using BPEL4WS on the Multi-agent Platform. In: Eymann, T., Klügl, F., Lamersdorf, W., Klusch, M., Huhns, M.N. (eds.) MATES 2005. LNCS (LNAI), vol. 3550, pp. 35–46. Springer, Heidelberg (2005)CrossRefGoogle Scholar
  30. (Hoheisel).
    Hoheisel, A.: Workflow Management for Loosely Coupled Simulations. In: Proceedings of the Biennial meeting of the International Environmental Modelling and Software Society (iEMSs), Osnabrck (2004)Google Scholar
  31. (Hoheisel (A)).
    Hoheisel, A., Der, U.: Dynamic Workflows for Grid Applications. In: Proceedings of the Cracow Grid Workshop 2003, Krakau, Polen (2003)Google Scholar
  32. (Hoheisel (B)).
    Hoheisel, A.: Grid Application Definition Language? GADL 0.2. Technischer Report, Fraunhofer FIRST (2002)Google Scholar
  33. (Hoheisel and Der).
    Hoheisel, A., Der, U.: An XML-Based Framework for Loosely Coupled Applications on Grid Environments. In: Sloot, P.M.A., Abramson, D., Bogdanov, A.V., Gorbachev, Y.E., Dongarra, J., Zomaya, A.Y. (eds.) ICCS 2003, Part I. LNCS, vol. 2657, pp. 245–254. Springer, Heidelberg (2003)CrossRefGoogle Scholar
  34. (Hoheisel and Der (A)).
    Hoheisel, A., Der, U.: An XML-Based Framework for Loosely Coupled Applications on Grid Environments. In: Sloot, P.M.A., Abramson, D., Bogdanov, A.V., Gorbachev, Y.E., Dongarra, J., Zomaya, A.Y. (eds.) ICCS 2003, Part I. LNCS, vol. 2657, pp. 245–254. Springer, Heidelberg (2003)CrossRefGoogle Scholar
  35. (Hoheisel and Der (B)).
    Hoheisel, A., Der, U.: Dynamic workflows for Grid applications. In: Proceedings of the Cracow Grid Workshop 2003, Cracow, Poland (2003)Google Scholar
  36. (Hull et. al.)
    Hull, D., Wolstencroft, K., Stevens, R., Goble, C., Pocock, M.R., Li, P., Oinn, T.: Taverna: A tool for building and running workflows of services. Nucleic Acids Research 34, W729–W732 (2006), web Server Issue Google Scholar
  37. (IDS-SCHEER).
  38. (Inforsense).
    Inforsense ltd (2008), http://www.inforsense.com/
  39. (INSPERITY).
  40. (ISO-15909-1).
    ISO 15909-1, High-level Petri nets - Part 1: Concepts, definitions and graphical notation (2004)Google Scholar
  41. (ISO-15909-2).
    ISO 15909-2, High-level Petri nets - Part 2: Transfer Format, Working Draft (2005)Google Scholar
  42. (Jensen).
    Jensen, K.: An Introduction to the Theoretical Aspects of Coloured Petrinets. In: de Bakker, J.W., de Roever, W.-P., Rozenberg, G. (eds.) REX 1993. LNCS, vol. 803, pp. 230–272. Springer, Heidelberg (1994)CrossRefGoogle Scholar
  43. (Lee and Xiong).
    Lee, E.A., Xiong, Y.: A behavioral type system and its application in ptolemy ii. Form. Asp. Comput. 16(3), 210–237 (2004)zbMATHCrossRefGoogle Scholar
  44. (Ludascher et. al.)
    Ludascher, B., Altintas, I., Berkley, C., Higgins, D., Jaeger, E., Jones, M., Lee, E.A., Tao, J., Zhao, Y.: Scientific workflow management and the kepler system: Research articles. Concurr. Comput.: Pract. Exper. 18(10), 1039–1065 (2006)CrossRefGoogle Scholar
  45. (Michalickova et. al.)
    Michalickova, K., Bader, G.D., Dumontier, M., Lieu, H., Betel, D., Isserlin, R., Hogue, C.W.V.: Seqhound: biological sequence and structure database as a platform for bioinformatics research. BMC Bioinformatics 3, 32 (2002)CrossRefGoogle Scholar
  46. (Minglu et. al.)
    Li, M., Sun, X.-H., Deng, Q.: Grid and cooperative computing. In: Second International Workshop, GCC 2003, Springer, Heidelberg (2003) ISBN 032-9743Google Scholar
  47. (Mulyar and van der Aalst).
    Mulyar, N.A., van der Aalst, W.M.P.: Patterns in Colored Petri Nets, BETA Working Paper Series, WP 139. Eindhoven University of Technology, Eindhoven (2005)Google Scholar
  48. (Nagatani).
    Nagatani, T.: Interaction between buses and passengers on a bus route. Physica A Statistical Mechanics and its Applications 296, 320–330 (2001)zbMATHCrossRefGoogle Scholar
  49. (Nakava et. al.)
    Harmon, P., Davenport, T.: Business Process Modeling Notation BPMN CORE NOTATION Business Process Change, pp. 513–516 (2007)Google Scholar
  50. (Nakava et. al. (A))
    Nakaya, J., Kimura, M., Hiroi, K., Ido, K., Yang, W., Tanaka, H.: Genomic Sequence Variation Markup Language (GSVML). International Journal of Medical Informatics 79(2), 130–142 (2010)CrossRefGoogle Scholar
  51. (Oinn et. al.)
    Oinn, T., Addis, M., Ferris, J., Marvin, D., Greenwood, M., Goble, C., Wipat, A., Li, P., Carver, T.: Delivering web service coordination capability to users. In: WWW Alt. 2004: Proceedings of the 13th International World Wide Web Conference on Alternate Track Papers & Posters, pp. 438–439. ACM, New York (2004)CrossRefGoogle Scholar
  52. (Pillai et. al.)
    Pillai, S., Silventoinen, V., Kallio, K., Senger, M., Sobhany, S., Tate, J.G., Velankar, S.S., Golovin, A., Henrick, K., Rice, P., Stoehr, P., Lopez, R.: Soap-based services provided by the european bioinformatics institute. Nucleic Acids Research 33(web-server-issue), 25–28 (2005)CrossRefGoogle Scholar
  53. (Purvis et. al.)
    Purvis, M. A., Savarimuthu, B.T.R., Purvis, M.K.: A Multi-agent Based Workflow System Embedded with Web Services. In: Proceedings of the Second International Workshop on Collaboration Agents: Autonomous Agents for Collaborative Environments (COLA 2004), Beijing, China, pp. 55–62. IEEE/WIC Press (September 2004) Google Scholar
  54. (Repetto et. al.)
    Repetto, M., Paolucci, M., Boccalatte, A.: A Design Tool to Develop Agent-Based Workflow Management Systems. In: Proc. of the 4th AI*IA/TABOO Joint Workshop "From Objects to Agents": Intelligent Systems and Pervasive Computing, Villasimius, CA, Italy, September 10-11, pp. 100–107. Pitagora Editrice Bologna (2003)Google Scholar
  55. (Richards et. al.)
    Richards, M., Ghanem, M., Osmond, M., Guo, Y., Hassard, J.: Gridbased analysis of air pollution data. Ecological Modelling 194, 274–286 (2006)CrossRefGoogle Scholar
  56. (Rowe et. al.)
    Rowe, A., Kalaitzopoulos, D., Osmond, M., Ghanem, M., Guo, Y.: The discovery net system for high throughput bioinformatics. Bioinformatics 19(90001), 225–2231 (2003)CrossRefGoogle Scholar
  57. (Savarimuthu et. al.)
    Savarimuthu, B.T.R., Purvis, M.A., Purvis, M.K., Cranefield, S.: Agent-Based Integration of Web Services with Workflow Management Systems. Information Science Discussion Paper, vol. (05). University of Otago, Dunedin (2005) ISSN 1172-6024Google Scholar
  58. (SCUFL).
  59. (Slominsky et. al.)
    Slominsky, A.: Adapting BPEL to Scientific Workflows. In: Taylor, I., Deelman, E., Gannon, D., Shields, M. (eds.) Workflows for e-Science, pp. 208–226. Springer, New York (2007)CrossRefGoogle Scholar
  60. (SMD).
  61. (Syed et. al.)
    Syed, J., Ghanem, M., Guo, Y.: Discovery processes: Representation and reuse. In: Proceedings of First UK e-Science All-hands Conference, Sheffield, UK (2002)Google Scholar
  62. (Taverna).
  63. (Taylor et. al.)
    Taylor, I.J., Deelman, E., Gannon, D.B.: Workflows for e-Science: Scientific Workflows for Grids. Springer (December 2006)Google Scholar
  64. (Taylor et. al. (A))
    Taylor, I.J., Shields, M., Wang, I., Harrison, A.: Visual Grid Workflow in Triana. Journal of Grid Computing 3(3-4), 153–169 (2005), http://www.springerlink.com/openurl.asp?genre=article&issn=15707873&volume=3&issue=3&spage=153 CrossRefGoogle Scholar
  65. (Taylor et. al. (B))
    Taylor, I.J., Shields, M., Wang, I., Rana, O.: Triana Applications within Grid Computing and Peer to Peer Environments. Journal of Grid Computing 1(2), 199–217 (2003), http://journals.kluweronline.com/article.asp?PIPS=5269002 CrossRefGoogle Scholar
  66. (Taylor (2007) et. al.)
    Taylor, I.J., Shields, M., Wang, I., Harrison, A.: The Triana Work-flow Environment: Architecture and Applications. In: Taylor, I., Deelman, E., Gannon, D., Shields, M. (eds.) Workflows for e-Science, pp. 320–339. Springer, New York (2007), http://www.uddi.org CrossRefGoogle Scholar
  67. (UDDI).
    UDDI: Universal Description, Discover and Integration of Business for the Web, http://www.uddi.org
  68. (Upstill and Boniface).
    Upstill, C., Boniface, M.: Simdat. CTWatch Quarterly, vol. 1(4), pp. 16–20 (November 2005), http://eprints.ecs.soton.ac.uk/11622/
  69. (van der Aalst et. al.)
    van der Aalst, W.M.P., ter Hofstede, A.H.M., Kiepuszewski, B., Barros, A.P.: Workflow patterns. Distributed and Parallel Databases 14, 5–51 (2003)CrossRefGoogle Scholar
  70. (Valiris and Glykas).
    Valiris, G., Glykas, M.: Critical Review of existing BPR Methodologies: The Need for a Holistic Approach. Business Process Management Journal 5(1), 65–86 (1999)CrossRefGoogle Scholar
  71. (Valiris and Glykas (A)).
    Valiris, G., Glykas, M.: A Case Study on Reengineering Manufacturing Processes and Structures. Knowledge and Process Management 7(2), 20–28 (2000)CrossRefGoogle Scholar
  72. (Valiris and Glykas (B)).
    Valiris, G., Glykas, M.: Developing Solutions for Redesign: A Case Study in Tobacco Industry. In: Zupančič, J., Wojtkowski, G., Wojtkowski, W., Wrycza, S. (eds.) Evolution and Challenges in System Development. Plenum Press (1998)Google Scholar
  73. (Van der Aalst and A. Hofstede)
    van der Aalst, W., Hofstede, A.: Yawl: Yet another workflow language (2002), citeseer.ist.psu.edu/vanderaalst03yawl.html
  74. (van der Aalst and Kumar).
    van der Aalst, W.M.P., Kumar, A.: XML based schema definition for support of inter-organizational workflow. University of Colorado and University of Eindhoven report (2000)Google Scholar
  75. (van der Aalst (B)).
    van der Aalst, W.M.P.: The Application of Petri Nets to Workflow Management. Eindhoven University of Technology, EindhovenGoogle Scholar
  76. (Wassermann et. al.)
    Wassermann, B., Emmerich, W., Butchart, B., Cameron, N., Chen, L., Patel, J.: Sedna: A BPEL-based environment for visual scientific workflow modelling. In: Taylor, I., Deelman, E., Gannon, D., Shields, M. (eds.) Workflows for eScience - Scientific Workflows for Grids. Springer (2006)Google Scholar
  77. (Wassermann (2006) et. al.)
    Wassermann, B., Emmerich, W., Butchart, B., Cameron, N., Chen, L., Patel, J.: Sedna: A BPEL-based environment for visual scientific workflow modelling. In: Taylor, I., Deelman, E., Gannon, D., Shields, M. (eds.) Workflows for eScience - Scientific Workflows for Grids. Springer (2006) Google Scholar
  78. (Web Services).
    Introducing the Web Services Flow Language, http://www.ibm.com/developerworks/library/ws-ref4/
  79. (Weber and Kindler).
    Weber, M., Kindler, E.: The Petri Net Markup Language. In: Ehrig, H., Reisig, W., Rozenberg, G., Weber, H. (eds.) Petri Net Technology for Communication-Based Systems. LNCS, vol. 2472, pp. 124–144. Springer, Heidelberg (2003)CrossRefGoogle Scholar
  80. (WfMC).
    WfMC document number WfMC TC-1016-PGoogle Scholar
  81. (WFMC (A)).
  82. (Winder et. al.)
    Winder, R.: Hello groovy! CVU 18(3), 3–7 (2006)Google Scholar
  83. (WS-BPEL).
  84. (WSDL).
    Web Services Description Language (WSDL) 1.1, W3C, http://www.w3.org/TR/wsdl
  85. (WSFL).
  86. (WSIL).
    Web Services Inspection Language (WSIL), http://xml.coverpages.org/IBM-WSInspection-Overview.pdf
  87. (W3C).
    Web Services Glossary, W3C Working Group Note (February 11, 2004), http://www.w3.org/TR/ws-gloss/
  88. (Xirogiannis and Glykas).
    Xirogiannis, G., Glykas, M.: Fuzzy Cognitive Maps in Business Analysis and Performance Driven Change. Journal of IEEE Transactions in Engineering Management 13(17) (2004)Google Scholar
  89. (Xirogiannis and Glykas (A)).
    Xirogiannis, G., Glykas, M.: Fuzzy Cognitive Maps as a Back-End to Knowledge-Based Systems in Geographically Dispersed Financial Organizations. Knowledge and Process Management Journal 11(1) (2004)Google Scholar
  90. (Xirogiannis and Glykas (B)).
    Xirogiannis, G., Glykas, M.: Intelligent Modeling of e-Business Maturity. Expert Systems with Applications 32(2), 687–702 (2006)CrossRefGoogle Scholar
  91. (Xirogiannis et. al.)
    Xirogiannis, G., Chytas, P., Glykas, M.: George Valiris. Intelligent impact assessment of HRM to the shareholder valueGoogle Scholar
  92. (Yan et. al.)
    Yan, J., Yang, Y., Kowalczyk, R., Nguyen, X.T.: A service workflow management framework based on peer-to-peer and agent technologies. In: Proc. of the International Workshop on Grid and Peer-to-Peer based Workflows co-hosted with the 5th International Conference on Quality Software, Melbourne, Australia, September 19 -21 (2005) Google Scholar
  93. (YAWL).
  94. (Yuhong et. al.)
    Yan, Y., Maamar, Z., Shen, W.: Integration of Workflow and Agent Technology for Business Process Management. In: Proceeding of The Sixth International Conference on CSCW in Design, London, Ontario, Canada, July 12-14 (2001)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Apostolia Plakoutsi
    • 1
  • Georgia Papadogianni
    • 1
  • Michael Glykas
    • 1
    • 2
    • 3
  1. 1.Department of Financial and Management EngineeringUniversity of the AegeanChiosGreece
  2. 2.Aegean TechnopolisThe Technology Park of the Aegean AreaChiosGreece
  3. 3.Faculty of Business and ManagementUniversity of WallangongDubaiUnited Arab Emirates

Personalised recommendations