A Holistic Business Performance Measurement Framework

  • E. Sezenias
  • Alexandros Farmakis
  • Giorgos Karagiannis
  • Evaggelia Diagkou
  • Michael Glykas
Part of the Studies in Computational Intelligence book series (SCI, volume 444)

Abstract

ADJUST is a performance measurement (PM) tool that integrates human resource management (HRM) in existing approaches of process management and workflow management (WFM) concepts. The ratios that result define and measure key performance indicators in qualitative and quantitative terms and also provide an identification of the relationships between them. These ratios permit enterprises to evaluate performance for continuous improvement in order to respond to increasingly demanding markets. ADJUST provides plans of different reorganisation scenarios for the achievement of objectives, assessment of real time performance and finally reports of deviations from desired planned performance.

Real time monitoring and assessement of performance is provided by interfaces to three kinds of management tool categories:

Workflow Management (WFM) Tools : transactions, business rules, workflow models etc.

Process Management Tools (PMT) : business models, cycle time, primitive cost etc.

Human Resource Management (HRM) Tools : job descriptions, performance measures etc.

Meta-analysis of data analysed in PMT and HRM tools is also provided.

Keywords

Business Process Human Resource Management Tacit Knowledge Critical Success Factor Full Time Equivalent 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • E. Sezenias
    • 1
  • Alexandros Farmakis
    • 1
  • Giorgos Karagiannis
    • 1
  • Evaggelia Diagkou
    • 4
  • Michael Glykas
    • 1
    • 2
    • 3
  1. 1.Financial and Management Engineering DepartmentUniversity of the AegeanChiosGreece
  2. 2.Aegean TechnopolisThe Technology Park of the Aegean RegionChiosGreece
  3. 3.Faculty of Business and ManagementUniversity of WallangongDubaiUnited Arab Emirates
  4. 4.Department of Interior DesignTechnological Education InstitutionAthensGreece

Personalised recommendations