A Holistic Business Performance Measurement Framework
ADJUST is a performance measurement (PM) tool that integrates human resource management (HRM) in existing approaches of process management and workflow management (WFM) concepts. The ratios that result define and measure key performance indicators in qualitative and quantitative terms and also provide an identification of the relationships between them. These ratios permit enterprises to evaluate performance for continuous improvement in order to respond to increasingly demanding markets. ADJUST provides plans of different reorganisation scenarios for the achievement of objectives, assessment of real time performance and finally reports of deviations from desired planned performance.
Real time monitoring and assessement of performance is provided by interfaces to three kinds of management tool categories:
Workflow Management (WFM) Tools : transactions, business rules, workflow models etc.
Process Management Tools (PMT) : business models, cycle time, primitive cost etc.
Human Resource Management (HRM) Tools : job descriptions, performance measures etc.
Meta-analysis of data analysed in PMT and HRM tools is also provided.
KeywordsBusiness Process Human Resource Management Tacit Knowledge Critical Success Factor Full Time Equivalent
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