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International Conference on Exploring Services Science

IESS 2012: Exploring Services Science pp 340–349Cite as

The Meaning of the University Experience: A Service Science Approach

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Part of the Lecture Notes in Business Information Processing book series (LNBIP,volume 103)

Abstract

This paper focuses on the concept of experience design with the purpose of reflecting on how to create meaning from the experience of studying at university. The first part translates certain concepts based on service design to the field of Higher Education and the second describes the making of a questionnaire which intends to find the keys used by students to describe the university experience, from an exploratory point of view. The outcome of a first application of this questionnaire is analyzed and the most relevant conclusions are highlighted.

Keywords

  • Service science
  • experience design
  • higher education

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  • DOI: 10.1007/978-3-642-28227-0_26
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Author information

Authors and Affiliations

  1. La Salle Campus Madrid, Spain

    Jesús Alcoba González

Authors
  1. Jesús Alcoba González
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Editor information

Editors and Affiliations

  1. University of Geneva, Carouge, Switzerland

    Mehdi Snene

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Alcoba González, J. (2012). The Meaning of the University Experience: A Service Science Approach. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_26

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  • DOI: https://doi.org/10.1007/978-3-642-28227-0_26

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28226-3

  • Online ISBN: 978-3-642-28227-0

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