The Challenge of Service Oriented Performances for Chief Information Officers

  • Francesca Ricciardi
  • Marco De Marco
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 103)


In the emerging service-centred economy, even the most physical product is “wrapped” in services. Businesses tend, then, to become more and more information-intensive and networked. In this scenario, the business role of Information Management is crucial. This paper investigates management literature as to the role of the highest ranking executive in charge of Information Systems, i.e. the Chief Information Officer (CIO). We found that, in the 1980s and first 1990s, most literature suggested that CIOs were to be intended as staff, strategy-making managers, similar to CFOs; but since the dot-com bubble of the late 1990s, CIOs are also expected to work side by side with line managers and to give perceivable contribution to profits. In this scenario, the active contribution of Information Management in developing value-added services may transform IT from a perceived cost center to a perceived profit center within the organization. In the Conclusions, some suggestions for further research are presented.


CIO information management value-added services 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Francesca Ricciardi
    • 1
  • Marco De Marco
    • 1
  1. 1.Università CattolicaMilanItaly

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