Service System Design and Engineering – A Value-Oriented Approach Based on DEMO

  • João Pombinho
  • José Tribolet
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 103)


Modeling organizations as complex systems in permanent evolution as a response to change dynamics is an increasing challenge nowadays. Innovative approaches that assist in coping with it are called for, which include improving service system design and engineering activities. In this paper, we present a set of concepts that bridge Enterprise Engineering, Value Modeling and Service Science. Following an engineering approach we discuss how to develop a service system, starting by its construction model as a necessary step towards its implementation. Our contribution begins by identifying a relevant problem space regarding current approaches, both in academia and industry, particularly the lack of a sound structure to model a service system’s purpose. We materialize our proposal of rationalizing service system design and engineering in a set of principles and a four-layer framework, which integrates the core concepts and their relative positioning.


System Design and Engineering Purpose Market Value Chains Service Oriented Architectures Service-Dominant Logic 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • João Pombinho
    • 1
    • 2
  • José Tribolet
    • 1
    • 2
  1. 1.INESC-ID and CODE - Center for Organizational Design & Engineering, INOVLisbonPortugal
  2. 2.Department of Information Systems and Computer Science, Instituto Superior TécnicoTechnical University of LisbonPortugal

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