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International Conference on Exploring Services Science

IESS 2012: Exploring Services Science pp 201–211Cite as

A Design Theory for e-Service Environments: The Interoperability Challenge

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 103))

Abstract

The delivery of e-services across organizational boundaries poses a number of issues in terms of design of inter-organizational systems that support service delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-services based on both a deep understanding of the interoperability concept and a design research approach. Through the analysis of a cooperation framework developed in the context of an EU funded project, we instantiate the theory by providing the concrete example of a solution addressing this design problem.

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Author information

Authors and Affiliations

  1. CeRSI-LUISS Guido Carli University, via Alberoni 7, 00198, Roma, Italy

    Paolo Spagnoletti & Stefano Za

Authors
  1. Paolo Spagnoletti
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  2. Stefano Za
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Editor information

Editors and Affiliations

  1. University of Geneva, Carouge, Switzerland

    Mehdi Snene

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© 2012 Springer-Verlag Berlin Heidelberg

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Spagnoletti, P., Za, S. (2012). A Design Theory for e-Service Environments: The Interoperability Challenge. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_15

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  • DOI: https://doi.org/10.1007/978-3-642-28227-0_15

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28226-3

  • Online ISBN: 978-3-642-28227-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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