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Introducing Agile Service Development

  • M. M. Lankhorst
  • W. P. M. Janssen
  • H. A. Proper
  • M. W. A. Steen
Chapter
Part of the The Enterprise Engineering Series book series (TEES)

Abstract

This chapter introduces the topic of our book: agile service development. It describes the economic importance of services, defines the service concept, and shows how it may provide a handle on several management issues. Furthermore, it introduces the notion of agility, applied at organizations, at their service development processes, and at the services themselves. Finally, this chapter positions our work in the context of enterprise engineering and explains what its core contributions are.

Keywords

Business Process Service Development Enterprise Architecture Social Complexity Wicked Problem 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • M. M. Lankhorst
    • 1
  • W. P. M. Janssen
    • 1
  • H. A. Proper
    • 2
    • 3
  • M. W. A. Steen
    • 1
  1. 1.NovayEnschedeThe Netherlands
  2. 2.CRP Henri TudorLuxembourgLuxembourg
  3. 3.Radboud University NijmegenNijmegenThe Netherlands

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