Quality Models for Web [2.0] Sites: A Methodological Approach and a Proposal

  • Roberto Polillo
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7059)


This paper discusses a methodological approach to define quality models (QM) for Web sites of any kind, including Web 2.0 sites. The approach stresses the practical use of a QM, in requirement definition and quality assessment, during design & development processes or during site operation. An important requirement for such QMs is organization mapping, which allows who is in charge of quality management to easily identify the actors in the organization responsible for implementing or improving each specific quality characteristic. A family of QMs is proposed and compared with ISO/IEC 25010 QMs for software products and software-intensive computer systems.


quality quality model web web engineering web 2.0 ISO/IEC 25010 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Roberto Polillo
    • 1
  1. 1.Dept. of Informatics, Systems and CommunicationUniversity of Milano BicoccaMilanoItaly

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