Performance Rules

  • Josep Maria Bech Serrat


Chapter 4 is devoted to the analysis of performance rules. Performance rules are also regulated in EU law with a view to protecting the consumer when the purchase is not made face to face. Thus the consumer must be informed of the unavailability of goods or services ordered and must be able to obtain a refund of any sums paid as soon as possible and, at the latest, within 30 days. Additionally, Member States can require the supplier to provide the consumer with goods or services of equivalent quality and price, if this requirement was stated prior to the conclusion of the contract. Unlike the other additional measures, performance rules remain mostly unaffected by the exclusion of tourism from the distance selling regulation. In this regard, specific performance rules for transport and package holidays are provided as well, e.g. the obligation to refund the passenger when the flight booked is cancelled as established in the Air Passenger's Rights Regulation (EC) No. 261/2004, or providing the consumer with a substitute package in accordance with the Package Travel Directive. This chapter makes a comparison between performance rules in the distance selling EU law with those performance rules specific for tourism. At this point, there is shown to be a need for a consumer’s right to replacement—like that in sale of goods law—and additional information requirements.


Alternative Service Tourism Service Unfair Commercial Practice Full Harmonisation Unfair Commercial Practice Directive 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Josep Maria Bech Serrat
    • 1
  1. 1.Tourism SchoolUniversity of GironaGironaSpain

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