Information Requirements

  • Josep Maria Bech Serrat


After introducing the subject, information requirements is the first issue to be analysed with a view to exploring the impact of excluding distance selling protection in tourism. The rationale behind EC legislation on distance selling is that the consumer is dealing with a remote trader, about whom very little may be known. So additional information requirements are provided in the Consumer Rights Directive regarding the extent, form and time for providing pre-contractual information, among other aspects, when the various means of distance communication are used, e.g. the Internet. The fact that consumers cannot inspect the goods before deciding whether to purchase them has an impact on their ability to make an informed decision. New rules on the provision of a withdrawal model form, or additional information requirements to be provided if a distance contract to be concluded by electronic means places the consumer under an obligation to make a payment, will mean a step forward. However, there is still much to do concerning the issue after the adoption of the directive regarding restrictions to information to be provided to the consumer, the medium used for concluding the contract, the case where a website should be qualified as a durable medium, or the harmonisation of remedies for non-fulfilment of information duties. Some special features of pre-contractual information requirements in tourism are examined in the book. As additional information requirements do not apply to all the contracts concluded for the provision of tourism services, some of these contracts will be kept separate from the modernising process of consumer acquis.


Information Requirement Withdrawal Period Tourism Service Unfair Commercial Practice Directive Package Holiday 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Josep Maria Bech Serrat
    • 1
  1. 1.Tourism SchoolUniversity of GironaGironaSpain

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