Determination of Importance of Customer Requirements Using the Fuzzy AHP Method

  • Kit Yan Chan
  • C. K. Kwong
  • Tharam S. Dillon
Conference paper
Part of the Studies in Computational Intelligence book series (SCI, volume 403)


As discussed in Chapter 1, it is important to determine the importance of customer requirements prior to product design since this could greatly affect the target value setting of engineering characteristics, which are related to the overall customer requirements of the product.


Analytic Hierarchy Process Fuzzy Number Customer Requirement Triangular Fuzzy Number Importance Weight 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Berlin Heidelberg 2012

Authors and Affiliations

  • Kit Yan Chan
    • 1
  • C. K. Kwong
    • 2
  • Tharam S. Dillon
    • 1
  1. 1.Digital Ecosystems and BusinessCurtin University of TechnologyPerthAustralia
  2. 2.Department of Industrial and SystemsThe Hong Kong Polytechnic UniversityKowloonHong Kong SAR

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