The CSR-System of Tourcert and the Effects of CSR Systems on the Company

  • Johannes Reißland
  • Petra Thomas
Part of the Trends and Issues in Global Tourism book series (TIGT)


The term corporate social responsibility, CSR for short, has gained a lot of importance in the past few years. As a result the international ISO 26000 standard, which came into effect in November 2010, was designed so that society acts responsible. Next to just considering environmental sustainability further issues such as human rights, working conditions, fair business practice, customer interests and developing the local community have also come to the forefront. The ISO 26000 is thereby supposed to be a guideline for companies and help them meet expectations when taking on social responsibility (ISO, 2011).


Corporate Social Responsibility Tour Operator Core Business Sustainability Report Global Tourism 
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  1. Forum anders reisen: criteria catalogue: 23.07.2011 (2004)
  2. Hardtke, A. & Kleinfeld, A. (ed.): Gesellschaftliche Verantwortung von Unternehmen. Von der Idee der Corporate Social Responsibility zur erfolgreichen Umsetzung. Wiesbaden: 2010Google Scholar
  3. International Organisation für Standardization (ISO): ISO 26000 – Social responsibility, 22.07.2011 (2011)
  4. Tourcert: Corporate Social Responsibility in Tourism, 21.07.2011 (2011)

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  1. anders reisen e.V. Der Verband für nachhaltigen TourismusFreiburgGermany
  2. 2.Product Management & PR a&e erlebnis:reisen – Begegnungen in Augenhöhe erleben!HamburgGermany

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