People’s Perception of Domestic Service Robots: Same Household, Same Opinion?

  • Julia Fink
  • Valérie Bauwens
  • Omar Mubin
  • Frédéric Kaplan
  • Pierre Dillenbourg
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7072)


The study presented in this paper examined people’s perception of domestic service robots by means of an ethnographic study. We investigated initial reactions of nine households who lived with a Roomba vacuum cleaner robot over a two week period. To explore people’s attitude and how it changed over time, we used a recurring questionnaire that was filled at three different times, integrated in 18 semi-structured qualitative interviews. Our findings suggest that being part of a specific household has an impact how each individual household member perceives the robot. We interpret that, even though individual experiences with the robot might differ from one other, a household shares a specific opinion about the robot. Moreover our findings also indicate that how people perceived Roomba did not change drastically over the two week period.


attitudes towards robots domestic service robots human-robot interaction 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Julia Fink
    • 1
  • Valérie Bauwens
    • 1
  • Omar Mubin
    • 1
  • Frédéric Kaplan
    • 1
  • Pierre Dillenbourg
    • 1
  1. 1.Ecole Polytechnique Fédérale de LausanneLausanneSwitzerland

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