A Novel Generic Clinical Reference Process Model for Event-Based Process Times Measurement

  • Eva Gattnar
  • Okan Ekinci
  • Vesselin Detschew
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 97)


In recent years, performance measurement has become an important element of efficiency improvement projects in many organizations. Thereby, process-based measures are used to evaluate the process efficiency and quality. In health care, such measures are often neither commonly defined nor standardized. Therefore we present a novel approach for standardized clinical quality metrics measurement by means of a newly developed clinical reference process model and generic Key Performance Indicators (KPIs). We use both for a comprehensive description of the complete clinical patient-centered process in hospital. Our approach fulfils performance measurement requirements particularly in the field of time-critical diseases like heart attack and stroke.


performance measurement process monitoring key performance indicators clinical process model event-driven process chain 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Eva Gattnar
    • 1
    • 2
  • Okan Ekinci
    • 1
  • Vesselin Detschew
    • 2
  1. 1.Clinical Competence Center Cardiology, Siemens HealthcareErlangenGermany
  2. 2.Institute of Biomedical Engineering and InformaticsIlmenau Technical UniversityIlmenauGermany

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