Towards a Method for IT Service Management

  • Heiko Kattenstroth
  • David Heise
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 92)


To cope with the challenges in IT service management, methods are required that purposefully reduce the complexity inherent to enterprises – with regard to both business and IT –, facilitate communication among groups of stakeholders and support the management of IT services along their life cycle. In this paper we investigate the potentials of an enterprise modelling approach to IT service management and reflect upon design alternatives for corresponding modelling constructs. We present research in progress that is intended as foundation for discussion with and discursive evaluation by peers and domain experts.


IT service management service life cycle domain-specific modelling enterprise modelling 


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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Heiko Kattenstroth
    • 1
  • David Heise
    • 1
  1. 1.Information Systems and Enterprise Modelling Research GroupUniversity of Duisburg-EssenEssenGermany

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