• Frank Schönthaler
  • Gottfried Vossen
  • Andreas Oberweis
  • Thomas Karle


There is a bustling atmosphere in the headquarters of the globally active Confusio Corporation. Everything seems to be just fine. Yet, there is a bad atmosphere in the precious wood-paneled conference room of the managing director Paul Peppy. Peppy has drummed together his top managers from all important branch offices; a hard and uncompromising crackdown is urgently required! Concerning the topic of the crisis summit, he has intentionally left the participants in the dark. The tension is nearly unbearable, rumors make the round, one whispers about sinking margins and organizational sloppiness. As Peppy finally flings the door open, he vigorously enters the room, and his aggressive eyes fire off ominous flashes in the direction of the sales managers; the culprits have already been identified. With current case studies, which obviously caused his hair to stand on end, Peppy vents his anger and lets the air in grow thin for his sales management.


Business Process Modeling Language Business Community Business Process Management Sales Manager 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Frank Schönthaler
    • 1
  • Gottfried Vossen
    • 2
  • Andreas Oberweis
    • 3
  • Thomas Karle
    • 4
  1. 1.PROMATIS software GmbHEttlingenGermany
  2. 2.Information SystemsUniversity of MünsterMünsterGermany
  3. 3.Karlsruhe Institute of Technology (KIT) Institut AIFBKarlsruheGermany
  4. 4.Business Applications DivisionPROMATIS software GmbHEttlingenGermany

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