Enterprise Resource Planning (ERP) Systems: Use of Reference Models

  • Dejan Pajk
  • Mojca Indihar-Štemberger
  • Andrej Kovačič
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 90)


Enterprise resource planning (ERP) systems are used more and more extensively, to automate and enhance business processes. The capabilities of ERP systems can be described by best-practice reference models. The purpose of the article is to present the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in small and medium-sized companies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies. In the article a reference model based on MS Dynamics NAV is suggested. The reference model is designed using upgraded BPMN notation with additional business objects, which help to describe the models in more detail.


ERP solution reference model business process renovation MS Dynamics NAV BPMN 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Dejan Pajk
    • 1
  • Mojca Indihar-Štemberger
    • 1
  • Andrej Kovačič
    • 1
  1. 1.Faculty of EconomicsUniversity of LjubljanaLjubljanaSlovenia

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