Chapter 4 deals with the service management for eGovernment. Section 4.1 makes an argument for the interoperability of systems in order to facilitate exchange relations between heterogeneous system landscapes. The 12 process areas for public services to citizens, as proposed by the European Union, are presented in Sect. 4.2, whereas the eight areas for companies are shown in Sect. 4.3. In the line of an effect-oriented administration, municipality product catalogs were created and then digitized step by step (Sect. 4.4). A service- oriented application architecture for mobile eHealth services is presented in Sect. 4.5. The European Union runs a regular benchmarking to evaluate and compare administrative services (Sect. 4.6). Section 4.7 gives bibliographical notes.
KeywordsElectronic Health Record Health Service Provider Process Area Semantic Interoperability Bibliographical Note
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