Abstract
A business process model typically describes a desired flow of events in an ideal environment. However, the reality tends to be more complicated than what is designed in the model. During the execution of business process instances, a lot of exceptions may occur. These exceptions are deviations from the correct, specified sequence of events. Thus it is important to know the behaviours of process instances in the presence of exceptions. The classical approach of incorporating exception analysis in process models has been trying to anticipate beforehand all possible exceptional conditions that might arise and argue the process model with those additional conditions in order to determine the exception handling actions. This approach, however, might be problematic because the identification of all possible exceptions relies on the experience and intuition of the participants.To have a clear understand of the failure behaviour of a business process is equal important, but first of all, it has to be studied what characteristics of failure often have. In this paper, we present the initial findings of our project that targets to the enterprise issues of healthcare systems.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Taxonomy for software engineering standards ANSI/IEEE STD 1002-1987, IEEE the institute of electrical and electronics engineers
Acute stroke/ transitient ischaemic attack suspected (January 2010), http://healthguides.mapofmedicine.com/choices/map/stroke2.html
Blackwelder, R.E.: Taxonomy: A text and reference book. John Wiley & Sons, Inc., Chichester (1967)
Brook, R.H., McGlynn, E.A., Cleary, P.D.: Quality of health care. part 2: measuring quality of care. The New England Journal of Medicine 335, 966–970 (1996)
Chillarege, R., Kao, W.L., Condit, R.G.: Orthogonal defect classification- a concept for in-process measurements. IEEE Transactions on Software Engineering 18, 943–956 (1992)
Donabedian, A.: The Definition of Quality and Approaches to Its Assessment. Health Administration Press (1980)
Goddard, P.L.: Software FMEA Techniques. In: Annual Reliability and Maintainability Symposium, pp. 118–123 (2000)
Gordon, A.D.: Classification, 2nd edn. Chapman & Hall/CRC (1999)
Haywood-Farmer, J., Alleyne, A., Duffus, B., Downing, M.: Controlling service quality. Business Quarlerly 50(4), 62–67 (1986)
Haywood-Farmer, J.: A conceptual model of service quality. International Journal of Operations and Production Management 8(6), 19–29 (1988)
Lutz, R.R.: Targeting safety-rated errors during software requirements analysis. In: ACM SIGSOFT Symposium on Foundations of Software Engineering, vol. 18(5), pp. 99–106 (1993)
McDermid, J., Nicholson, M., Pumfrey, D., Fenelon, P.: Experience with the application of HAZOP to computer-based systems. In: Compass 1995: 10th Annual Conference on Computer Assurance, pp. 37–48. National Institute of Standards and Technology, Gaithersburg (1995)
Parasuraman, A., Zeithaml, V.A., Berry, L.L.: A conceptual model of service quality and its implications for future research. Journal of Marketing 49, 41–50 (1985)
Sivarajan, V.V., Robson, N.K.B.: Introduction to the principles of plant taxonomy. Cambridge University Press, Cambridge (1991)
Smidts, C., Sova, D.: An architectural model for software reliability quantification: Source of data. Reliability Engineering and System Safety 64, 279–290 (1999)
Wallace, D.R., Kuhn, D.R.: Failure modes in medical devices software: an analysis of 15 years of recall data. International Journal of Reliability, Quality and Safety Engineering 8(4), 351–371 (2001)
Auramaki, E., Leppanen, M.: Exceptions and office information systems. In: Proceedings of the IFIP WG 8.4 Working Conference on Office Information Systems: The Design Process., Linz, Austria (1989)
Karbe, B.H., Ramsberger, N.G.: Influence of Exception Handling on the Support of Cooperative Office Work. Multi-User Interfaces and Applications (1990)
Klein, M.: An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. Concurrent Engineering Research and Applications (March 1997)
Klein, M.: Exception Handling in Process Enactment Systems. MIT Center for Coordination Science, Cambridge (1997)
Kreifelts, T., Woetzel, G.: Distribution and Error Handling in an Office Procedure System. In: IFIP WF 8.4 Working Conference on Methods and Tools for Office Systems, Pisa, Italy (1987)
Kunin, J.S.: Analysis and Specification of Office Procedures. Department of Electrical Engineering and Computer Science, vol. 232. MIT, Cambridge (1982)
Mi, P., Scacchi, W.: Articulation: An Integrated Approach to the Diagnosis, Replanning and Rescheduling of Software Process Failures. In: Proceedings of 8th Knowledge-Based Software Engineering Conference, Chicago, IL, USA. IEEE Comput. Soc. Press, Los Alamitos (1993)
Strong, D.M.: Decision support for exception handling and quality control in office operations. Decision Support Systems 8(3) (1992)
Casati, F., Ceri, S., Paraboschi, S., Pozzi, G.: Specification and implementation of exceptions in workflow management systems. ACM Transaction of Database System 24(3), 405–451 (1999)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Ge, X., Paige, R.F., McDermid, J.A. (2011). Failures of a Business Process in Enterprise Systems. In: Cruz-Cunha, M.M., Varajão, J., Powell, P., Martinho, R. (eds) ENTERprise Information Systems. CENTERIS 2011. Communications in Computer and Information Science, vol 219. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24358-5_14
Download citation
DOI: https://doi.org/10.1007/978-3-642-24358-5_14
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-24357-8
Online ISBN: 978-3-642-24358-5
eBook Packages: Computer ScienceComputer Science (R0)