Advertisement

Potentials of Living Labs for the Diffusion of Information Technology: A Conceptual Analysis

  • Dorothée Zerwas
  • Harald F. O. von Kortzfleisch
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 366)

Abstract

In the past, the development of information systems (IS) for companies was mostly driven by experts from the information technology (IT) department. Up to today, the users’ experiences, valuation of usability and suggestions for improvements have become important components in the research and development (R&D) process in order to ensure efficiency, usability and sustainability of the IS. Many newly developed IS components do not fail in terms of usability and effectiveness due to a lack of advanced technology, but because of failure to understand the users’ needs. Living Labs - open innovation environments - offer a unique opportunity for IT departments to involve users at each stage of the R&D process.

The objective of this paper is to provide a conceptual framework for discussing the question to what extent the Living Lab methodology is able to overcome problems concerning the diffusion of IT. Therefore, major challenges will be deduced from factors that influence IT adoption: characteristics of the technological innovation, communication channels and social context. Afterwards, potentials of Living Labs for the diffusion of IT, i.e. to what extent this methodology is able to meet the major challenges, will be analyzed.

Keywords

Living Lab information technology diffusion open innovation user orientation 

References

  1. 1.
    Chesbrough, H.W.: Open Innovation. In: The New Imperative for Creating And Profiting from Technology. Harvard Business School Press, Watertown (2006)Google Scholar
  2. 2.
    Fichman, R.G.: Information Technology Diffusion: A Review of Empirical Research. MIT Sloan School of Management, Cambridge (1992)Google Scholar
  3. 3.
    Følstad, A.: Living Labs for Innovation and Development of Information and Communication Technology: A Literature Review. The Electronic Journal for Virtual Organizations and Networks 10, 99–131 (2008)Google Scholar
  4. 4.
    Gonçalves, R.J., Müller, J.P., Mertins, K., Zelm, M.: Enterprise Interoperability II: New Challenges and Approaches. Springer, Heidelberg (2007)Google Scholar
  5. 5.
    Holtzblatt, K.: Contextual Design: Experience in Real Life. In: Oberquelle, H., Oppermann, R., Krause, J. (eds.) Mensch & Computer 2001: 1. Fachübergreifende Konferenz, pp. 71–89. B.G. Teubner, Stuttgart (2001)Google Scholar
  6. 6.
    Kusiak, A.: Innovation: The Living Laboratory Perspective. Computer-Aided Design & Applications 4(6), 863–876 (2007)Google Scholar
  7. 7.
    Living Labs Europe. What’s this thing called Living Labs Europe? User-Driven Innovation Environments in the Information Society, Copenhagen, Denmark (2010), http://www.gencat.cat/diue/doc/doc_29961179_1.pdf
  8. 8.
  9. 9.
  10. 10.
    Mulder, I., Stappers, P.J.: Co-creating in Practice: Results and Challenges. ID-StudioLab, Delft University of Technology and Rotterdam University, Delft/Rotterdam (2009) Google Scholar
  11. 11.
    Nauwelaers, C., Wintjes, R.: SME policy and the Regional Dimension of Innovation Towards a New Paradigm for Innovation Policy? University of Maastricht, Maastricht (2006)Google Scholar
  12. 12.
    Pallot, M., Trousse, B., Prinz, W., Richir, S., de Ruyter, B., Rerolle, O., Katzy, B., Senach, B.: Living Labs Research. ECOSPACE Newsletter no. 5, AMI@Work Communities Wiki (2010), http://www.ami-communities.eu/wiki/ECOSPACE_Newsletter_No_5
  13. 13.
    Peansupap, V., Walker, D.H.T.: Factors enabling information and communication technology diffusion and actual implementation in construction orgaisations. ITcon 10, 193 (2005)Google Scholar
  14. 14.
    Reichart, S.V.: Kundenorientierung im Innovationsprozess. Gabler, Wiesbaden (2002)Google Scholar
  15. 15.
    Sanders, E.B.-N., Stappers, P.J.: Co-creation and the new landscapes of design (2008), http://www.informaworld.com/
  16. 16.
    Santoro, R.: Living Labs in Open Innovation Functional Regions. ESoCE-Net, Rome (2009)Google Scholar
  17. 17.
    Schumacher, J., Feurstein, K.: Living Labs – the user as co-creator. Research Centre for Process- and Product-Engineering, University of Applied Sciences, Vorarlberg (2007) Google Scholar
  18. 18.
    von Hippel, E.: Sticky Information and the Locus of Problem Solving: Implications for Innovation. Management Science 40(4), 429–439 (1994)CrossRefGoogle Scholar

Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Dorothée Zerwas
  • Harald F. O. von Kortzfleisch

There are no affiliations available

Personalised recommendations