“I Like Your Shirt” - Dialogue Acts for Enabling Social Talk in Conversational Agents

  • Tina Klüwer
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6895)


This paper presents a set of dialogue acts which can be used to implement small talk conversations in conversational agents. Although many conversational agents are supposed to engage in small talk, no systematic development of social dialogue acts and sequences for dialogue systems was made so far. Instead systems reuse the same conversation sequence every time they engage in small talk or integrate stateless chatbots without any knowledge about the ongoing conversation. The small talk dialogue act taxonomy presented in this paper consists of functionally motivated acts inspired by the social science work of “face”. Moreover, a corpus annotation and possible dialogue act sequences extracted from this annotated corpus are described. The dialogue act set and the sequences are used in our dialogue system to provide a more knowledge-driven treatment of small talk than chatbots can offer.


Virtual World Dialogue System Social Talk Request Information Annotate Corpus 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Tina Klüwer
    • 1
  1. 1.German Research Centre for Artificial IntelligenceBerlinGermany

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