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International Conference on Web Information Systems and Mining

WISM 2011: Web Information Systems and Mining pp 216–225Cite as

Structural Equation Modeling for Evaluating the Public Value of Service Delivery through e-Government: A Case Study from Sri Lanka

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6987))

Abstract

This paper presents an investigation of the public value of the service delivery through e-government in Sri Lanka based on a revised conceptual framework. Using structural equation modeling on the survey data collected, the paper reveals that the attempt to deliver quality information through e-government in Sri Lanka is valued. Furthermore, various e-services, and citizen centric features of government information and service delivery seem to be valued. Overall about 60% of the respondents are satisfied with the government effort on the delivery of public services thought e-government in Sri Lanka.

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Author information

Authors and Affiliations

  1. School of Business Information Technology and Logistics, RMIT University, GPO Box 2474, Melbourne, Victoria, 3001, Australia

    Kanishka Karunasena, Hepu Deng & Anuradha Karunasena

Authors
  1. Kanishka Karunasena
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  2. Hepu Deng
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  3. Anuradha Karunasena
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Editor information

Editors and Affiliations

  1. Department of Computer and Inforamtion Science, University of Macau, Av. Padre Tomás Pereira, Taipa, Macau, China

    Zhiguo Gong

  2. School of Computer, Shanghai University, 200444, Shanghai, China

    Xiangfeng Luo

  3. College of Computer and Software, Taiyuan University of Technology, 030024, Taiyuan, China

    Junjie Chen

  4. School of Computer and Information Engineering, Shanghai University of Electric Power, 200090, Shanghai, China

    Jingsheng Lei

  5. Department of Business Administration, Caritas Institute of Higher Education, 18 Chui Ling Road, Tseung Kwan O, Hong Kong, China

    Fu Lee Wang

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© 2011 Springer-Verlag Berlin Heidelberg

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Karunasena, K., Deng, H., Karunasena, A. (2011). Structural Equation Modeling for Evaluating the Public Value of Service Delivery through e-Government: A Case Study from Sri Lanka. In: Gong, Z., Luo, X., Chen, J., Lei, J., Wang, F.L. (eds) Web Information Systems and Mining. WISM 2011. Lecture Notes in Computer Science, vol 6987. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23971-7_29

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  • DOI: https://doi.org/10.1007/978-3-642-23971-7_29

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23970-0

  • Online ISBN: 978-3-642-23971-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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