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Directed Cultural Probes: Detecting Barriers in the Usage of Public Transportation

  • Susanne Schmehl
  • Stephanie Deutsch
  • Johann Schrammel
  • Lucas Paletta
  • Manfred Tscheligi
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6946)

Abstract

In this paper we describe the application of a variation of cultural probing for identifying barriers in the use of public transportation for target groups with visual, cognitive or language-related handicaps. To be able to better focus on the targeted aspect - the barriers - we applied modifications to the traditional cultural probing approach: Users were encouraged to generate data related to the targeted aspect. We found that this approach can produce focused results that can be analysed fast and can help to overcome obstacles related to limitations in verbal skills or expressiveness of the user.

Keywords

User requirements Cultural Probes Directed Cultural Probes elderly immigrants functional illiterates public transportation 

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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Susanne Schmehl
    • 1
  • Stephanie Deutsch
    • 1
  • Johann Schrammel
    • 1
  • Lucas Paletta
    • 3
  • Manfred Tscheligi
    • 1
    • 2
  1. 1.CURE –Center for Usability Research and EngineeringViennaAustria
  2. 2.ICT&S CenterUniversity of SalzburgSalzburgAustria
  3. 3.JOANNEUM RESEARCH ForschungsgesmbHGrazAustria

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