Computerization of the Norwegian Land Register: An Early Example of Outsourcing and Still a Model for Good Practice
Computerization of the Ground Book and the property rights registration, led to a major improvement of the service quality. The computerizing, which started in the late 1980s, resulted in considerable cost savings for the government, citizens, banks, real estate agents, and other private enterprises using the register. At the time, the government made a bold decision to outsource the total effort to private consortium. The author reflects on some experiences from this successful implementation of new computer-based services for the registration and publication of property rights.
KeywordsDigitalization e-government outsourcing public administration
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