Abstract
In recent years the development of eGovernment has increasingly gone from service provision to striving for an interoperable public sector, with Enterprise Architectures being an increasingly popular approach. However, a central issue is the coordination of work, due to differing perceptions among involved actors. This paper provides a deepened understanding of this by addressing the question of how differing interpretations of interoperability benefits affect the coordination in the early stages of implementing a public sector Enterprise Architecture. As a case-study, the interoperability efforts in Swedish eHealth are examined by interviews with key-actors. The theoretical framework is a maturity model with five levels of interoperability issues and benefits. The findings highlight the need to clarify decision-making roles, ambiguities concerning jurisdictions between authorities and that differing perceptions of IT-infrastructure is connected to overall goals. The paper also suggests a re-conceptualization of eGovernment maturity by moving away from sequential models.
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Larsson, H. (2011). Ambiguities in the Early Stages of Public Sector Enterprise Architecture Implementation: Outlining Complexities of Interoperability. In: Janssen, M., Scholl, H.J., Wimmer, M.A., Tan, Yh. (eds) Electronic Government. EGOV 2011. Lecture Notes in Computer Science, vol 6846. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22878-0_31
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DOI: https://doi.org/10.1007/978-3-642-22878-0_31
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