Conclusions and Outlook

Abstract

For decades and among other principles, the jurisdiction of public administrations has been organized according to the principle of geography. Hundreds or thousands of local municipalities provide the same public services to citizens and business according to the same basic rules with only few variations. This organizational structure is proven and exists for good governance reasons. Following the proximity principle, citizens should have easy access and need limited effort for getting in contact with their administration; and the administration should be familiar with the constituency. In the virtual world government services become available at citizens fingertips but only if agencies work together, coordinate their processes, and make their ICT system interoperable.