Abstract
The trend towards “open innovation” has revitalized firm’s interest in tapping into external innovation sources. Firms purposively open their business models to connect internal and external ideas, and to co-create value with partners and users. Internet-based crowdsourcing and co-creation platforms have changed the way how firms implement open innovation. They allow new participatory problem solving and value-creation processes. However, the current discussion on open innovation has hardly touched upon the public sector. This paper investigates if crowdsourcing platforms can be applied in the governmental context, and under which conditions. Results show that crowdsourcing may generate strong interest among citizens and may serve as source of new high quality input. However, our findings also indicate that design principles derived from open innovation projects in the corporate world may not be directly applied in the governmental context; they need to be adjusted and complemented.
Chapter PDF
Similar content being viewed by others
Keywords
References
Chesbrough, H.W.: A better way to innovate. Harvard Business Review 7, 12–13 (2003)
Chesbrough, H.W. (ed.): Open innovation. The new imperative for creating and profiting from technology. Harvard Business School Press, Boston (2006)
Chesbrough, H.W.: In: Chesbrough, H.W., Vanhaverbeke, W., West, J. (eds.) Open innovation: Researching a new paradigm, pp. 1–12. Oxford Univ. Press, Oxford (2006)
Hilgers, D., Ihl, C.: Citizensourcing: Applying the Concept of Open Innovation to the Public Sector. The International Journal of Public Participation 1, 67–88 (2010)
Perry, J., Rainey, H.: The Public-Private Distinction in Organization Theory: A Critique and Research Strategy. The Academy of Management Review 2, 182–201 (1988)
Chesbrough, H.W.: Open business models. How to thrive in the new innovation landscape. Harvard Business School Press, Boston (2006)
Fabrizio, K.R.: Absorptive capacity and the search for innovation. Research Policy 2, 1–13 (2009)
Brockhoff, K.: Customers’ perspectives of involvement in new product development. Int. J. Technology Management 5/6 (2003)
von Hippel, E.: Sticky information and the locus of problem solving. Implications for innovation. Management Science 4, 429–439 (1994)
von Hippel, E.: The sources of innovation. Oxford University Press, New York (1988)
Franke, N., Piller, F.: Value creation by toolkits for user innovation and design. The case of the watch market. Product Innovation Management, 401–415 (2004)
Nambisan, S., Sawhney, M.: A buyer’s guide to the innovation bazaar. Harvard Business Review 6, 109–118 (2007)
Nambisan, S., Baron, R.A.: Interactions in virtual customer environments: Implications for product support and customer relationship management. Journal of Interactive Marketing 2, 42–62 (2007)
Nambisan, S., Baron, R.A.: Different Roles, Different Strokes: Organizing Virtual Customer Environments to Promote Two Types of Customer Contributions. Organization Science 2, 554–572 (2010), http://orgsci.journal.informs.org/cgi/content/abstract/21/2/554
Nambisan, S., Nambisan, P.: How to profit from a better virtual customer environment. MIT Sloan Management Review, 53–61 (Spring (2008)
Füller, J.: Refining Virtual Co-Creation from a Consumer Perspective. California Management Review 2, 98–122 (2010)
Moore, M.: Creating Public Value: Strategic Management in Government. Harvard Business School Press, Boston (1995)
Stowers, G.N.L.: Becoming cyberactive: State and local governments on the world wide web. Government Information Quarterly 1, 113–114 (2000)
Holzer, M., Kloby, K.: Public performance measurement. An assessment of the state ofthe- art and models for citizen participation. International Journal of Productivity and Performance Management 54, 517–532 (2005)
Checkland, P., Holwell, S.: In: Kock, N. (ed.) Information Systems Action Research, pp. 3–17. Springer, Boston (2007)
Whyte, W.F. (ed.): Participatory Action Research. Sage, Newbury Park (1991)
Kozinets, R.V., Wilner, S., Wojnicki, A., de Valk, K.: Networks Of Narrativity: Understanding Word-of-mouth Marketing In Online Communities. Journal of Marketing 2 (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Koch, G., Füller, J., Brunswicker, S. (2011). Online Crowdsourcing in the Public Sector: How to Design Open Government Platforms. In: Ozok, A.A., Zaphiris, P. (eds) Online Communities and Social Computing. OCSC 2011. Lecture Notes in Computer Science, vol 6778. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21796-8_22
Download citation
DOI: https://doi.org/10.1007/978-3-642-21796-8_22
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21795-1
Online ISBN: 978-3-642-21796-8
eBook Packages: Computer ScienceComputer Science (R0)