Abstract
E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.
This work is funded in part through the project Open Social Services financed by The Swedish Agency for Research and Innovation for Sustainable Growth (Vinnova).
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
European Union. Web accessibility policy, http://europa.eu/geninfo/accessibility_policy_en.htm (accessed June 28, 2010)
ter Hofstede, A., van der Aalst, W.M.P., Adams, M., Russell, N. (eds.): Modern Business Process Automation: YAWL and its Support Environment. Springer, Heidelberg (2010)
Integrations- och jämnställdhetsdepartamentet. Lag (2009:724) om nationella minoriteter och minoritetsspråk (2009) (in Swedish), http://www.notisum.se/rnp/sls/lag/20090724.htm (accessed June 28, 2010)
Regeringskansliet, Statens offentliga utredningar (SOU). Strategi för myndigheternas arbete med e-förvaltning (2009) (in Swedish), http://www.regeringen.se/sb/d/11456/a/133813 (accessed July 5, 2010)
Statistics Sweden. The future population of Sweden (2009), http://www.scb.se/statistik/_publikationer/BE0401_2009I60_BR_BE51BR0901ENG.pdf (accessed July 15, 2010)
Steg, H., Strese, H., Loroff, C., Hull, J., Schmidt, S.: Europe is facing a demographic challenge Ambient Assisted Living offers solutions (2006), http://www.aal169.org/Projectdoc.html (accessed July 22, 2010)
Swedish Association of Local Authorities and Regions. Care of the Elderly in Sweden Today 2006 (2007), http://skl.se/web/Publications_and_reports.aspx (accessed July 15, 2010)
W3C. Techniques for web content accessibility guidelines 1.0 (2000), http://www.w3.org/TR/WAI-WEBCONTENT-TECHS/#tech-directly-accessible (accessed June 28, 2010)
Wohed, P., Russell, N., ter Hofstede, A.H.M., Andersson, B., van der Aalst, W.M.P.: Patterns-based evaluation of open source BPM systems: The cases of jBPM, OpenWFE, and Enhydra Shark. Inf. Softw. Technol. 51(8), 1187–1216 (2009)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Wohed, P., Truffet, D., Juell-Skielse, G. (2011). Business Process Management for Open E-Services in Local Government Experience Report. In: Halpin, T., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2011 2011. Lecture Notes in Business Information Processing, vol 81. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21759-3_1
Download citation
DOI: https://doi.org/10.1007/978-3-642-21759-3_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21758-6
Online ISBN: 978-3-642-21759-3
eBook Packages: Computer ScienceComputer Science (R0)