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ISO Standards and Enterprise Software: A Case Study Using SUMI and SUS in an International Sale

  • Joyce Ohgi
  • Jeff Sauro
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6769)

Abstract

Usability standards play an important role in Europe, where companies are legally obligated to ensure that the workplace meets software ergonomic standards. Therefore, usability can be a critical factor in a company’s decision about which enterprise software solution to implement. In this paper, we provide a real-world case study where meeting ISO standards and providing usability data to a customer heavily influenced a competitive sales deal.

Keywords

ISO SUMI SUS international usability testing enterprise software user experience software procurement 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Joyce Ohgi
    • 1
  • Jeff Sauro
    • 1
  1. 1.Oracle USARedwood ShoresUSA

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